General Manager1139 - Dave's Hot Chicken Tucson Broadway • Tucson, AZ, US

General Manager

1139 - Dave's Hot Chicken Tucson Broadway • Tucson, AZ, US

[job_card.30_days_ago]

[job_preview.job_type]

[job_card.full_time]

[job_card.job_description]

Job Description

Summary

The General Manager will lead the coordination and planning of everyday business operations. The General Manager is a team builder and helps provide support and direction to ensure the operations of the business run smoothly.

Duties

The General Manager is responsible and accountable for all restaurant activities at all times. The General Manager ensures all

restaurant management and Team Members are performing their job responsibilities and meeting expectations in all areas of their job descriptions.

In addition, they :

Follow the steps outlined in the DHC Training Program to learn and train new skills, duties, and responsibilities
Communicate to their immediate supervisor when additional training guidance and practice is needed
Ensure that required Ops Walks and Q&A checks to correct areas of opportunity are being completed effectively and

consistently

Ensure that shift schedules are organized for Team Members and monitor / coach attendance, tardiness and time off

Understand how each job responsibility impacts guests, employees, and overall restaurant operations

Ensure their management team & Team Members work together to prepare items on the Dave’s Hot Chicken menu while

following cooking instructions, safety procedures, and sanitary requirements

Ensure restaurant cleanliness is conducted daily by delegating the clearing of tables, sweeping and mopping floors,

washing / sanitizing / disinfecting kitchen utensils and high touch-point areas, and servicing restrooms

Handle guests’ concerns and complaints professionally and calmly to resolve problems according to restaurant policy

Maintain a neat and tidy appearance by wearing a uniform and adhering to the uniform policy

Are performance-oriented and performance driven; understand performance expectations and are aware of performance

results

Provide direction / supervision / feedback for their management team & Team Members to maintain levels of high

productivity and team morale

Institute and follow advanced cash handling policies and procedures

Hire, train, schedule and oversee the daily tasks of their teams

Manage purchasing, inventory, maintenance and other operational functions

Develop strategies for better workplace efficiency and goal achievement

Focus on building sales and forecasting future performance

Abide and enforce to the rules and direction given by the General Manager

Job expectations

The General Manager is expected to create, execute and follow up on the restaurant’s business plan.

In addition, they :

Effectively plan, organize, and implement all daily operational routines and activities with the management team

Ensure all required administrative duties and daily paperwork including required checklists are completed

Ensure and / or opening activities are completed

Establish an environment of trust to ensure honest, open, and direct communication

Role model and set a positive example for the entire team in all aspects of business and personnel practices

Follows all company guidelines for food and cash controls; follows all cost control guidelines to maintain and minimize

restaurant costs; properly uses all products, supplies, and equipment facilities

Ensure that they and all the team abide by company policies and directives

Support the goals, decisions, and directives of the immediate supervisor and is not insubordinate

Communicate effectively with their management team & Team Members and to resolve any

interpersonal issues as needed

Requirements

Current student or high school diploma / GED preferred

Must be at least 21 years old and fluent in English

Previous Assistant General Manager / General Manager experience

Certified in all stations following the DHC Training Program

Current ServSafe Certification

Flexibility to work nights, weekends, and holidays

Ability to stand for long periods of time and work in a fast-paced environment

Positive attitude while conducting any and all duties

Commitment to guest satisfaction

Effective communicator with co-workers and the restaurant management team

Transportation & accessibility

Must have reliable transportation to work, a driver’s license and proof of insurance

Must have telephone or other reliable method of communicating with supervisor and co-workers

Hours

Must be able and willing to work flexible hours including opening and closing shifts

This includes working weekends / nights and holidays whenever necessary

Skills & Abilities

Ability to delegate tasks

Excellent time management, organizational and planning skills

Strong people / guest service skills

Strong attention to detail and ability to multitask

Confident, proactive and willing to take on challenges

Ability to look at the restaurant operations from a guest’s point of view

Ability to take initiative and solve problems

Able to stand for long periods of time

Able to bend and stoop

Able to work around heat

Able to work around others in close quarters

Able to lift 50-75 lbs. comfortably

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