ADMINISTRATIVE ASSISTANT III

STARTING PAY : $14.00 per hour

SUMMARY

Under the general supervision of the Office Manager, this position provides customer service at the front counter and by phone. Data entry and clerical staff to the Community Improvement Program, tracks status of ongoing cases, calculates fees, and provides procedural and policy information to the public. Also receives complaints from the public.

ESSENTIAL RESPONSIBILITIES

• Provides quick, friendly customer service by answering citizen and customer inquiries, in person and over the phone.
• Explains complex laws, codes, regulations, and ordinances.
• Communicates effectively to property owners, contractors and other stakeholders.
• Reads and interprets maps and specifications.
• Prepares clear and concise reports, correspondence, and other written materials.
• Support the processes and paperwork of Community Improvement staff as necessary.
• Maintains accurate records and files.
• Organizes and prioritizes work and meeting critical deadlines.
• Uses tact, initiative, and independent judgment within established procedural guidelines.
• Establishes and maintains effective working relationships with those contacted in the course of the work.
• Accepts, receives and collects payments.
• Performs other job-related duties as assigned.

MINIMUM REQUIREMENTS

Requires a High School Diploma or equivalent and a minimum of one year of clerical experience. Bilingual in Spanish preferred.

KNOWLEDGE, SKILLS, AND ABILITIES

ADA PROFILE

Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions of this position. While performing the duties of this Job, the employee is regularly required to exert up to 20 pounds of force occasionally, and / or up to 10 pounds of force to move objects. The employee must also balance, climb, crawl, crouch, walk, stand, kneel, stoop, sit, hear, feel, finger, grasp, handle, reach, pull, push, speak, see, and talk. Also requires the ability to make rational decisions and perform repetitive motions.

WORK ENVIRONMENT

The employee works in a dynamic environment that requires being sensitive to change and responsive to changing goals, priorities, and needs.

Normal work hours are Monday-Friday 8 am - 5 pm

The City of Amarillo is an Equal Opportunity employer and encourages applications from eligible and qualified persons regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability, genetic information or protected veteran status, in compliance with applicable federal, state and local law.

The City of Amarillo provides reasonable accommodations to applicants with disabilities on a case by case basis. If you need a reasonable accommodation for any part of the application or hiring process, please contact the Human Resources Office at 806-378-4294.