Logistics Coordinator

Customer Service And Operations Support

In this position, you will be providing customer service and operational support, which includes taking customers orders, communicating with our vendor network of airlines, cargo handlers, and pickup / delivery agents, giving pricing information, performing consultative sales to customers, explaining services and benefits to customers, suggesting alternative solutions, and resolving problems competently and appropriately.

Essential Job Functions

Customer Service

• Place new bookings and route the shipment to meet service and maximize profit
• Problem solve with customers and vendors (airlines and pickup / delivery agents)
• Serve as an additional point of communication for all customer service and documentation-related matters
• Coordinate freight movement throughout the life-cycle of each shipment while working closely with carriers and agents
• Monitor shipments from order entry through delivery to ensure on-time performance
• Correspond with customers extensively via phone, e-mail and website
• Assist our employee drivers, agents, and carriers in obtaining critical information
• Contribute to team effort by executing tasks delegated to you as needed
• Manage and distribute a high volume of incoming calls and emails
• Quickly and reliably resolve logistics service issues with confidence, escalating to managers when necessary
• Support new and existing customer accounts to foster business development
• Build and maintain carrier relationships and trust through open and interactive communication to ensure successful transportation abilities
• Present customers with effective, customized, cost-efficient transportation solutions to achieve service objectives
• Prepare quotes for customers and vendors
• Follow communication procedures, guidelines, and policies closely to achieve customer objectives

Operations

Qualifications and Education Requirements

Physical Requirements

What We Offer

Imperative Logistics Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.