Clinical Office Assistant Lead

Department :

05602 AAH Good Hope - Outpatient Rehabilitation

Status : Full time

Benefits Eligible : Yes

Hou rs Per Week : 40

Schedule Details / Additional Information :

This position will be based out of the Sinai 4th floor physical therapy department providing support and front desk coverage to the following sites :

Sinai 4th Floor, Sinai 1st Floor, Rivercenter, Glendale, Good Hope, Northwest, and Midtown

Schedule : Monday - Friday

Primary shifts may include 7am-3 : 30pm and / or 9am-5 : 30pm. Flexibility is required as some days will require working until 5 : 30pm as part of the primary schedule. The schedule may also vary based on department coverage needs with hours ranging between 6 : 45am-6 : 30pm.

Pay Range

$21.45 - $32.20 Major Responsibilities :

• Coordinates operational workflow of clinical office staff. Distributes workload and staff assignments as necessary for optimum efficiency. In collaboration with supervisor, maintains daily clinical office levels.
• Assists supervisor with human resource responsibilities which may include : interviewing and selection of new employees, new employee orientation, staff development, providing performance feedback, resolution of employee concerns, and employee morale.
• Performs Clinical Office Assistant duties based on department's needs including : reception, answering, screening and triaging telephone calls, scheduling appointments, data entry, billing, medical records, maintaining files, logs and reports, assisting with gathering, organizing, and compiling data for reports, meetings, etc., collecting insurance co-payments, and other general clerical functions.
• Serves as a resource for all department personnel and physicians, including problem solving, office policy / procedure development, customer relations, promotion of service management, and implementation of department changes.
• May schedule and maintain calendar of appointments, meetings, and travel and coordinate related administrative aspects such as agendas, site selection, food / beverage selections, audio-visual arrangements, and document preparation. May conduct regularly scheduled staff meetings, huddles and / or arrange training and education programs.
• Oversees ordering of department supplies and maintains awareness of budget constraints for supplies. Monitors department office equipment and troubleshoots minor problems. Independently arranges for routine equipment maintenance or repairs.
• Resolves basic to intermediate customer concerns and complaints.
• Identifies and independently plans, develops, and implements additional projects or reports which may be useful to the department.
• Gathers, compiles, and summarizes data / information for analysis per supervisor's request. Assists in monitoring, tracking, and analyzing data.

Licensure, Registration, and / or Certification Required :

Education Required :

Experience Required :

Knowledge, Skills & Abilities Required :

Physical Requirements and Working Conditions :

Our Commitment to You :

Advocate Health offers a comprehensive suite of Total Rewards : benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including :

Compensation

Benefits and more

About Advocate Health

is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names in Illinois; in the Carolinas, Georgia and Alabama; and in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.