Courtyard Bloomington Normal - Front Desk Agent

Join Our Team as a Front Desk Agent!

The Front Desk Agent is the ultimate guest experience gurumastering the art of warm welcomes, smooth check-ins, and friendly farewells. You're the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

Key Skills / Responsibilities

• Guest Service Superstar : You bring the warm vibes and top-tier service that make guests feel right at home. Whether it's a quick question or a big request, you're all about making their stay unforgettable.
• Communication Champ : You know how to get the message acrossclearly, confidently, and with a smile. Whether it's chatting with guests or coordinating with the team, you keep things flowing smoothly.
• Quick-Thinking Problem Solver : When challenges pop up, you're already on it. You think fast, act smart, and turn potential hiccups into happy endings.
• Multitasking Marvel : Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.

Education & Experience

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following :

Property Information :

The Courtyard Bloomington Normal hotel is located one block off of Veteran's Parkway in Normal, IL, just minutes from Illinois State University. Our central location places us near the headquarters of State Farm Insurance, Country Financial Insurance and Mitsubishi Motors Manufacturing of America, as well as near Illinois Wesleyan University. The Bloomington Normal area has plenty for guests to explore during their stay. Visitors can catch a show at the Illinois Shakespeare Festival, visit the animals at Miller Park Zoo, explore the exhibits at the Children's Discovery Museum, or discover one of the other many things the area has to offer. Within a few miles of the hotel guests can enjoy fine dining, shopping at the Eastland Mall & the Shoppes at College Hills, as well as indoor and outdoor golf. Our lobby features The Bistro, a restaurant serving various breakfast options and Starbucks drinks, as well as numerous dinner and drink options.