Customer Solutions Specialist

A company is looking for a Customer Solutions Specialist II.

Key Responsibilities

Process and evaluate inquiries from customers and clients

Review and resolve research inquiries and customer payment disputes

Handle complex projects and communicate trends for process improvements to management

Required Qualifications

High School Diploma or equivalent required

3+ years of customer service experience, preferably in mortgage servicing or banking

Proficient knowledge of the mortgage lending / servicing industry preferred

Ability to manage time and prioritize daily assignments effectively

Ability to work independently and meet deadlines with minimal direction