JDA Support Analyst

Job Description

Job Details

Job Title : JDA Support Analyst

Job Code : JDASUPSP

Department :

Information Technology

Location : Duluth, GA

Reports To : Developer Manager

FLSA Classification :

Exempt

EEOC Classification :

Professionals

Salary Grade :

Supervisory Responsibilities :

Yes No

Job Summary

The primary responsibility of the JDA Support Analyst is to assist the Distribution Centers with daily shipment reconciliation. This position includes triaging service requests and support tickets, as well reviewing shipment line issues regarding pack stations, rack stoppage, and inventory reconciliation between the primary warehouse management system (JDA) and ERP (JDE). Additionally, the JDA Support Analyst is responsible for reviewing trace logs to identify root causes.

Essential Duties

• Develops, implements and configures JDA WMS solutions utilizing JDA WMS tools and technologies such as Java, PL / SQL, MOCA, C, C++, and Javascript.
• Assists clients in achieving strategic business objectives through technology solution implementation.
• Provides technical guidance to address client issues promptly.
• Designs and maintains efficient, reusable, and reliable MOCA code, DDA Screens, and integrations between Host and WMS system.
• Conducts technical analysis and feasibility assessments of customized code for seamless integration into new versions.
• Ensures optimal performance, quality, and responsiveness of applications.
• Identifies bottlenecks and bugs, and devises solutions to address these issues.
• Performs other duties as assigned.

Qualifications, Skills, Abilities and Educational Requirements

Required

Preferred

Key Competencies

Inter-Relationships

Consistent interaction with IT team members, management, and vendors.

Working Conditions and Physical Demands

Work Environment

This position works in a professional office setting with high foot traffic. May work from a remote location (home office). Requires regular use of office equipment including computers, phones, and printers.

Physical Demands

Demand : Frequency

Hear

Frequent

See

Frequent

Repetitive Motions

Frequent

Talk

Frequent

Sit

Frequent

Type

Frequent

Stand

Occasional

Bend

Occasional

Stoop

Occasional

Reach

Occasional

Walk

Occasional

Physical Work

Percentage

Medium- 10 - 25lbs

0 - 25%

Travel Required

Yes, 0 -10%

Additional Information

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel.

Job duties outlined in this job description are considered "Essential Functions" and have been formulated in accordance with the guidelines established by the Equal Employment Opportunity Commission (EEOC). The provisions of the American with Disabilities Act (1990) stipulate that employees must be capable of performing the "Essential Functions" of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the "Essential Functions".

DiversiTech is an Equal Opportunity Employer.