Customer Experience Representative

Job Description

Job Description

Company Description

Clean Earth is a leading provider of environmental services in the United States providing remediation, disposal, recycling, and beneficial reuse solutions for hazardous and non-hazardous waste, contaminated soil, and dredged material. Our vast portfolio of technologies and services touches nearly every industry that generates waste including energy, infrastructure, commercial, industrial, retail, and healthcare markets.

Every day our teams across the country take a hands-on, dedicated approach to recycling and beneficially reusing waste that would otherwise go into landfills. We value our employees as our most important asset, and this is reflected in many areas across our company including recently being named a 2024 Most Loved Workplace ®. We are committed to creating a positive work culture that fosters growth and development while ensuring the health and safety of our employees

Job Description

Put your great attention to detail to work as Customer Service Representative with a growing leader in environmental and regulated waste management solutions!

Working as part of a dedicated team of customer experience, sales, and compliance professionals, you’ll take ownership by working internally to coordinate their waste disposal needs in accordance with their service agreements.  You’ll serve as part of the customer experience team providing support to Clients, internal Operations, Finance, Logistics and field staff to ensure a high level of customer satisfaction.

Primary Responsibilities (Essential Functions) :

• Answer incoming phone calls from clients and residents
• Email or Call Customers who haven’t been serviced in a year + put notes in Salesforce
• Create orders for pickups / delivery (check for updated paperwork, statements before processing orders) Send Certificates of Recycling.
• Create master / update account setups for new customers in receiving software
• Generate quotes and pricing agreements for current and new customers assigned to CSRs.
• Provide information to new inquiring leads and direct them to management.
• Enter / update waste profiles into profiling software
• Prepare / pack labels for shipment on RecycleKit (Mail-back) orders from Website.
• Collaborate with AR teams on customers with outstanding invoices / take credit card payments / update notes in Billing System
• Receive / Send Certificate of Insurance requests for current and new customers
• Assist Sales Reps with other related information needed for their customer accounts
• Create tonnage reports for current customers
• Assist shipping and receiving with unscheduled deliveries at our facilities
• Assist Billing team with pricing updates on current orders.
• Assist transportation customer pickup timeframes.
• Provide light training to new CSRs
• Provide assistance to our other facilities (VA, FL, CA) in the absence of their CSR
• Perform other reasonably related tasks as assigned by management.

Qualifications

Basic Required Qualifications :

Preferred Qualifications :

Additional Information

Clean Earth offers competitive benefits including health, dental, vision, life, and disability insurance plans starting on the first day of employment; paid time off, wellness benefits, employee discount program, tuition assistance, and a 401k with company matching.

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, gender identity, or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

If you have a difficulty applying for any job posted on Harsco Clean Earth’s website because a disability prevents you from using the online system, Clean Earth offers the following alternate application procedure : Call toll free (833) 209-2659 and leave your name, phone number, city and state of residence.  Clean Earth will arrange for an alternate method of applying and will consider your application together with all other applications received for the job.   This line is dedicated to disability applications only.  No other inquiries will receive a response.