Quality Assurance Specialist

Quality Assurance Specialist

Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Quality Assurance Specialist to join our amazing culture. In this role, you will ensure quality assurance guidelines and industry best practices are implemented and followed in an effort to "Be Our Customers Best Service Provider" and "Deliver Results." As a Quality Assurance Specialist, you are part of a Dynamic Team that allows you to grow as Convergint grows.

You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Security Technician.

With 20-years of proven growth and exceptional performance, our mission is to be our customer's best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

What You'll Do

Complete on-site reviews of project and service work for compliance with project specifications, best practices, and Convergint standards as it relates to field installations and service. Assist operations and service teams with completing final job walk and commissioning for projects and service work to ensure completion meets Convergint standards. Provide guidance to Convergint colleagues to help develop and implement best practices in applying industry standards for installation, service, and connect partners. Report discrepancies in installation or service practices to leadership and assists with developing and implementing strategies to improve or correct the discrepancies. Assist with oversight of training needs and programs to ensure colleagues are equipped to follow industry standards for installation and service. Coordinate and schedule product partners to provide industry specific training for colleagues. Provide training to end-users and field colleagues on system operation and maintenance, ensuring adherence to Convergint standards and industry best practices. Ensure regulatory compliance by verifying that all work aligns with Federal, State, and local regulations, as well as internal health and safety policies. Meet with customers to ensure satisfaction of installation and service practices for the customer's specific locations. Act as a customer liaison for quality issues raised by customer or other colleagues. Proactively recommends improvements to methods, procedures, and standards to elevate project execution and service delivery. Other duties and responsibilities as required based on business need.

What You'll Need

Proven technical skills and experience related to electronic security systems, building automation systems, and / or fire alarm systems. Strong mechanical and electrical aptitude, including proficiency with hand and power tools. Ability to read and interpret blueprints, technical drawings, and schematics. Ability to work effectively under pressure while maintaining professionalism and responsiveness. Strong organizational skills with the ability to manage multiple projects simultaneously. Self-motivated and capable of working independently without direct supervision. Willingness to conduct frequent jobsite visits; minimal overnight travel required. Excellent verbal, written, and interpersonal communication skills. Proficient in Microsoft Office applications and other relevant software platforms. A valid driver's license with a clean driving record. Ability to travel locally to jobsites on a regular basis. Minimal overnight travel may be required.

Company Benefits

Convergint fosters a supportive, accessible, and inclusive environment in which all individuals are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits : 10 Company Holidays and Paid Time Off starting at 13 days annually Fun & Laughter Day Off Medical, Dental & Vision Plan Life insurance & Disability Plan Wellness Program 401K Matching Plan Colleague Assistance Program Tuition reimbursement Competitive salary and compensation plan Vehicle reimbursement plan or company vehicle Corporate Social Responsibility Day Cell phone reimbursement (if applicable) Paid parental leave