ServiceNow DeveloperTPI Global Solutions • Montgomery, AL, US
ServiceNow Developer
TPI Global Solutions • Montgomery, AL, US
[job_card.variable_hours_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Experience with ServiceNow Flow Designer, IntegrationHub, and custom app development. Knowledge of government IT projects or large-scale enterprise environments. Strong documentation skills (workflows, configuration, solution design). 3–5+ years of ServiceNow development experience in ITSM environments. Hands-on experience implementing workflows and integrations in ServiceNow. Experience participating in testing, code reviews, and deployment activities. Certified ServiceNow System Administrator Prior experience supporting state or federal government IT modernization projects. Experience with ServiceNow development, upgrades and maintaining customizations. Experience working with cross-functional project teams, product owners, module contractors, IT leads. Bachelor’s degree in computer science, Information Technology, or related field. 10+ years equivalent work experience may be considered in lieu of a degree. ServiceNow Certified System Administrator (CSA) ServiceNow Certified Implementation Specialist (CIS) – ITSM ServiceNow Certified Application Developer (CAD) PMI Agile Certified Practitioner (PMI-ACP) ServiceNow Certified Technical Architect (CTA) ITIL 4 Foundation Certified Professional Scrum Master (PSM) Candidates must be eligible to work on U.S. government contracts. Position is 100% onsite.
Job Description
Position Description
The ServiceNow Developer will support the Medicaid Enterprise Systems (MES) project by designing, developing, configuring, and maintaining ServiceNow applications that align with IT Service Management (ITSM) processes. This role will be responsible for building workflows, automations, and integrations to support incident, change, release, and problem management across multiple MES modules. The developer will collaborate with module contractors, product owners, and enterprise teams to ensure consistent and efficient service delivery.
Skills
Required
- Strong proficiency in ServiceNow development (forms, workflows, business rules, client scripts, UI policies).
- Knowledge of ServiceNow ITSM modules : Incident, Problem, Change, Release, Service Catalog, CMDB, Knowledge Management, Event Monitoring.
- Ability to troubleshoot, analyze, and resolve ServiceNow platform issues.
- Strong understanding of ITIL practices.
- Excellent communication and collaboration skills.
- ITIL 4 Foundation or Higher
Skills
Preferred
Experience Required
Experience Preferred
Prior experience with Agile Methodology.
Education Required
Education Preferred
Additional coursework or certifications in IT Service Management, Software Engineering or Enterprise Architecture.
Certifications Required
Certifications Preferred (Not Required)
Justification
The MES project requires a dedicated ServiceNow Developer to design and maintain ITSM processes within the ServiceNow platform. This role is critical for ensuring incident, change, and release management workflows are implemented consistently across all MES modules. Without this role, the program risks delays in automation, integration challenges, and reduced efficiency in managing enterprise changes and releases.
Additional Information
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