Customer Service SpecialistVirtualVocations • Jacksonville, Florida, United States
Customer Service Specialist
VirtualVocations • Jacksonville, Florida, United States
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a CS Specialist I - Customer Service Center.
Key Responsibilities
Process inbound calls and resolve customer inquiries related to bank products and services
De-escalate customer issues and escalate to supervisors when necessary
Maintain knowledge of banking products and adhere to service level metrics
Required Qualifications
High school diploma or GED required
Minimum of one year of customer service experience required; banking experience preferred
Minimum of one year of contact center experience or equivalent required
Expertise in using a personal computer and managing home networking infrastructure
Knowledge and experience with Android and Apple products and supported web browsers
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Customer Service Specialist • Jacksonville, Florida, United States
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