Talent.com
Head of Customer Support
Head of Customer SupportConfidential • Austin, TX, US
[error_messages.no_longer_accepting]
Head of Customer Support

Head of Customer Support

Confidential • Austin, TX, US
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Head of Customer Support

About the Company

Innovative fuel app for the trucking industry

Industry

Transportation / Trucking / Railroad

Type

Privately Held, VC-backed

Employees

51-200

Funding

$26-$50 million

Specialties

  • trucking
  • logistics
  • and trucking technology

About the Role

The Company is seeking a Head of Customer Support to lead its 24 / 7 support organization, driving operational excellence, team development, and an exceptional customer experience. The successful candidate will have full ownership of the customer support function, processes, and tools, and will be responsible for scaling systems, processes, and culture across time zones. This role is pivotal in bringing the voice of the customer into product development and ensuring that user experience, feedback, and innovation are closely aligned. The ideal candidate will be customer-obsessed, with a background in leading support for payment or transaction products, and will have a proven track record of building and energizing distributed support teams. Key responsibilities for the Head of Customer Support include communicating and collaborating with cross-functional stakeholders, delivering thorough training on product and feature updates, and continually optimizing support processes. The role requires a leader with excellent operations and systems thinking skills, who can partner with the People leadership to develop career paths for support agents and team leads. The candidate should have at least 5 years of people management experience, 7 years of experience with support and ticketing platforms, and a Bachelor's degree or higher. The company values in-person connection and is open to remote team members who can travel periodically. The Head of Customer Support will be expected to embody the company's core values, which include being customer-obsessed, making an impact, being a creative problem solver, and maintaining high standards.

Hiring Manager Title

Co-Founder / Head of Product

Travel Percent

Less than 10%

Functions

  • Operations
    • [job_alerts.create_a_job]

    Head Of Customer Customer • Austin, TX, US

    [internal_linking.similar_jobs]
    Vice President of Customer Support

    Vice President of Customer Support

    VirtualVocations • Austin, Texas, United States
    [job_card.full_time]
    A company is looking for a Vice President of Customer Support.Key Responsibilities Define and execute the global support strategy to enhance customer experience and platform reliability Oversee ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Customer Support Manager

    Customer Support Manager

    VirtualVocations • Austin, Texas, United States
    [job_card.full_time]
    A company is looking for a Customer Support Manager to oversee a team and enhance customer satisfaction.Key Responsibilities Manage a team of Customer Support Engineers and support global custome...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Head of Sales

    Head of Sales

    Comanche Roofing LLC • Austin, TX, United States
    [job_card.full_time]
    We’re hiring an all-star sales manager to lead our team and help us hit our sales goals.You’ll cultivate and motivate your team, identify targets and goals, and evaluate sales performance to ensure...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Head Of Sales

    Head Of Sales

    Comanche Roofing LLC • Austin, TX, US
    [job_card.full_time]
    We’re hiring an all-star sales manager to lead our team and help us hit our sales goals.You’ll cultivate and motivate your team, identify targets and goals, and evaluate sales performan...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Head of Product

    Head of Product

    Black Spectacles • Austin, TX, US
    [filters.remote]
    [job_card.full_time]
    [filters_job_card.quick_apply]
    Are you a strategic, customer-centric Head of Product who can balance big-picture vision with detailed execution — connecting every decision to measurable business impact?.At Black Spectacles, we’r...[show_more]
    [last_updated.last_updated_30]
    Head of Servicing

    Head of Servicing

    GoodLeap • Austin, Texas, United States, 78701
    [job_card.full_time]
    About GoodLeap : GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pu...[show_more]
    [last_updated.last_updated_30]
    Tech Support

    Tech Support

    TradeJobsWorkforce • 78737 Austin, TX, US
    [job_card.full_time]
    We are looking for someone to join our amazing tech support team.Great communicator : be able to absorb incoming tickets and respond in a helpful, timely, and empathetic manner.Strong work ethic : yo...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Remote Customer Support Representative

    Remote Customer Support Representative

    VirtualVocations • Austin, Texas, United States
    [filters.remote]
    [job_card.full_time]
    A company is looking for a Freelance Customer Support Representative for US hours.Key Responsibilities Triage, answer, and solve incoming customer requests Investigate and troubleshoot problems ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Head of Sales

    Head of Sales

    TEEMA • Austin, TX, United States
    [job_card.full_time]
    If you’re a born builder — the kind who gets fired up by white space, new markets, and the chance to create something that didn’t exist yesterday — this one’s for you. We’re representing a fast-grow...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Customer Support Representative

    Customer Support Representative

    Procore • Austin, TX, United States
    [job_card.full_time]
    Customer Support Representative (CSR).The primary goal of this role is to.Customer Support Representative.Join our Support organization, where we'll actively support your professional development, ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Support Engineer I

    Support Engineer I

    Alliance Technical Group • Austin, TX, United States
    [job_card.full_time]
    Alliance Technical Group is a leading provider of systems and services for stack emissions monitoring at power plants and other industries nationwide. We are committed to delivering innovative solut...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Head of Engineering

    Head of Engineering

    Chad Management Group • Austin, TX, US
    [job_card.full_time]
    Full analysis of the existing infrastructure (architecture, technologies, and dependencies).Lead and mentor the engineering team (creating a positive culture / work atmosphere).Develop / streamline rel...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Head of Engineering

    Head of Engineering

    Handoff AI • Austin, Texas, United States, 78701
    [job_card.full_time]
    Handoff is the AI agent that runs a construction company.We help remodelers automate estimating, streamline operations, and win more work - backed by real-time cost data, intuitive design, and work...[show_more]
    [last_updated.last_updated_variable_days]
    Head of Solution Engineering

    Head of Solution Engineering

    TechBiz Global GmbH • Austin, TX, US
    [job_card.full_time]
    At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio.If you're looking for an exciting opportunity to grow in an innovative environment, this could be the p...[show_more]
    [last_updated.last_updated_30]
    Senior Customer Support Manager

    Senior Customer Support Manager

    VirtualVocations • Austin, Texas, United States
    [job_card.full_time]
    A company is looking for a Senior Manager, Global Customer Support.Key Responsibilities Manage and mentor a team of support professionals to ensure high-quality customer interactions Oversee sup...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Head of Sales

    Head of Sales

    Maverick Labs • Austin, TX, United States
    [job_card.full_time]
    We are seeking a seasoned Head of Sales to launch and scale our commercial expansion, beginning in South Texas from our Pleasanton, TX production facility. This executive role will establish our sal...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Head of Engineering

    Head of Engineering

    Handoff • Austin, TX, US
    [job_card.full_time]
    Handoff is the AI agent that runs a construction company.We help remodelers automate estimating, streamline operations, and win more work - backed by real-time cost data, intuitive design, and work...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Head of QA

    Head of QA

    ShipperHQ • Austin, TX, US
    [job_card.full_time]
    ShipperHQ is a trusted leader in the e-commerce shipping space, with over 15 years of experience helping merchants deliver better checkout experiences. Founded in 2009, we power shipping logic and c...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]