CRM Developer

Job Summary

The CRM Developer will develop and implement Technolutions Slate for the functional business needs of the Office of Undergraduate Admissions.

This position will implement technical and operational processes that ensure data integrity and provide Slate enhancements with specific focus on student-centered customer service. The CRM Developer will ensure that Slate operates at peak performance and according to industry best practices. This position will advise changes to Slate policies and procedures that support efficient recruitment and operational tactics that support enrollment goals.

With a collaborative approach, the CRM Developer will engage colleagues within the Office of Undergraduate Admissions and across campus to ensure that Slate is being used to its fullest functionality.

They will also represent the university at on- and off-campus recruitment events for the Office of Undergraduate Admissions.

Position requires some evening and weekend work.

Job Related Minimum Required Education and Experience

• Requires a bachelors degree in a job related field and 1 or more years of job related experience, which may be substituted by an equivalent combination of job related certification, training, education, and / or experience.

Required Certification, Licensure / Other Credentials

Preferred Qualifications

Knowledge / Skills / Abilities

Position requires some evening and weekend work.

Job Duties Job Duty Oversee day-to-day system maintenance (forms, events, rules, retention policies, data flow) to ensure efficient operation and resource optimization while meeting functional business requirements. Provide daily remote or on-site support for Slate users. Ensure data integrity of daily imports and exports via queries or admin tools; coordinate daily data clean-up processes for accuracy and error resolution; identify and resolve duplicate records. Respond to service tickets by internal and external user groups on topics including but not limited to form creation / modifications, application updates / mapping, query creation / modification and rule creation / modifications. Troubleshoot issues as they arise. Essential Function Yes Percentage of Time 30 Job Duty Research and develop new or additional Slate enhancements that support business needs. Work with leadership team and Senior Assistant Director of Information Technology to implement enhancements. Continually enhance understanding of Slate by participating in Community Conversations, Slate Annual Summit, and / or Slate Labs. Essential Function Yes Percentage of Time 25 Job Duty Assist in managing user permissions, user groups, and roles in Slate as it pertains to counselors and staff members. Create formal documentation of on / off boarding users for compliance. Essential Function Yes Percentage of Time 15 Job Duty Collaborate with Marketing Technology unit to design, develop and maintain Slate portals to display user-specific information and self-service functionality in coordination with functional business needs. Essential Function Yes Percentage of Time 15 Job Duty Develop system documentation related to upgrades, enhancements and projects. Assist with the creation and delivery of end user documentation and training. Essential Function Yes Percentage of Time 10 Job Duty Participate in Undergraduate Admissions tasks to include, but not limited to : selectively review applications for admissions and make recommendations based on department policy, review applications for scholarships, and represent USC at on- and off-campus events. Participate in the management of, and strategic and tactical planning for, the Undergraduate Admissions Office. Responsible for co-supervising 1 student worker. Other duties as assigned. Essential Function Yes Percentage of Time 5 Position Attributes Employees in Safety-Sensitive or Security-Sensitive positions will be subject to pre-employment and post-employment drug testing in accordance with University policy HR Drug and Alcohol Testing.