Technical Customer Support Specialist

Technical Customer Support Specialist

Technical Customer Support Specialist

Req ID#: 406195

Orem, Utah, US

Job Description:

Technical Customer Support Specialist

Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference.

As a Technical Customer Service Representative, you’ll play a key role in supporting a prestigious rewards program through an email and chat-only technical support. You’ll assist customers with travel across 100+ leading airlines and hotels, exclusive fitness classes, and limited-edition art and decor collections.

We’re looking for tech-savvy candidates with strong troubleshooting skills and a high aptitude for technical problem-solving. In this role, you’ll handle multiple chats simultaneously, so strong multitasking abilities and written communication skills are essential. If you thrive in a fast-paced environment and enjoy helping others, this is the perfect opportunity to join us and be part of something extraordinary!

Location Requirements: Must live within the commuting range and be able to work in our Orem site at 545 East University Parkway, Orem, UT

Why You Should Join Us

• $19/H
• Join a supportive community focused on engagement and recognition
• Internal growth opportunity, 93% of our management team is promoted from within
• Hands-on paid classroom-style training, as well as ongoing job specific training
• Comprehensive benefits including medical, dental, life and vision insurance, company-matched 401K contribution, paid vacation time, EAP and wellness program
• Employee discounts and referral bonuses

What We Are Looking For

• Strong technical aptitude with the ability to troubleshoot and navigate multiple systems, email, chats and software platforms
• Must legally be able to work in the US
• Must be at least 18 yrs of age
• Highschool diploma or equivalent
• Candidates with a college education are strongly encouraged to apply; however, equivalent experience will also be considered
• The flexibility to work various shifts, including evenings and weekends
• Must pass a background check

Key Skills

• Strong verbal and written communication skills
• Proficiency in using technology, including navigating multiple systems or software platforms to resolve customer inquiries
• Ability to handle multiple chats simultaneously while maintaining accuracy and efficiency
• Strong problem-solving, empathy, adaptability, and reliability
• Clearly explain complex topics to encourage customers to use our products or services while meeting performance goals
• Document interactions and escalate issues with empathy to enhance customer experiences

About Foundever®

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Military Friendly

Foundever™ is a 2024 Military Friendly Employer. We are proud partners of Military On Source, Military Spouse -Employment Partnership and other veterans organizations. We recognize the commitment it takes to serve our country and value the unique skills and experience veterans bring to the workforce. Experience built on integrity, leadership, discipline, dedication and respect.

EEO

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.

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