General Clerk III (PPPO)

General Clerk III

Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism. General Clerk III operates under the direct supervision of the Personal Property Processing Office Outbound / Inbound Lead with oversight by the PPPO Supervisor. Requires a working knowledge of transportation entitlements under the provisions of the Joint Travel Regulation (JTR). Provide World Class Customer Service. Requires working knowledge of the Defense Transportation Regulation (Part IV). PPPO General Clerk III will listen to, receive, and resolve complaints. Will be required to have a working knowledge of the office unit in order to effectively assist customers as they come into the office, or send questions via email, or telephone call in for query updates, and general questions as it pertains to setting up their household goods for transportation. Collects and distributes mail and messages. Prepares and maintain filing system for required documents. May also type and perform other routine clerical work, such as data entry & document processing. The General Clerk III may also serve as an assistant to the PPPO Counselor when it comes to reviewing customer orders to ensure customers are ready to see a counselor, and serving as a first line contact when a customer has general questions involving household goods movement.

This position description is subject to change at any time as needed to meet the requirements of the program or company.

Major Job Activities :

• Complete several repetitive clerical steps performed in a prescribed or slightly varied sequence.
• Intake of customer documents via face to face, emails, or fax.
• Requires familiarity with the terminology of the office unit.
• Selects appropriate methods from a wide variety of procedures or makes simple adaptations and interpretations of a limited number of substantive guides and manuals.
• Refer problems not solvable by adapting or interpreting substantive guides, manuals, or procedures.
• Accessing databases to retrieve and / or record information such as customer complaints or orders.
• Responsible for updating databases with customer's general contact information, and notes per customer interaction.
• Attend briefings with counselors in order to help intake, and review documentation for processing.
• Assist in the department in day to day filing.
• Other duties may be assigned to meet organizational / operational objectives.
• Job duties and responsibilities may change due to contractual requirements.

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At V2X, we are deeply committed to both equal employment opportunity, including protection for veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.