Help Desk Technician

Job Description:

We are looking for a Help Desk Technician to join our team at Tonic3 a digital transformation partner known for modernizing companies with user-centric design AI integration and software development. As a Help Desk Technician you will play a critical role in providing technical support and assistance to internal employees and external clients.

Job Responsibilities:

• Respond to help desk requests from users via phone email or in-person
• Troubleshoot hardware and software issues providing solutions promptly and effectively
• Document all reported issues and resolutions in the help desk tracking system
• Install configure and maintain computer systems printers and other peripherals
• Assist with software updates upgrades and patches
• Collaborate with IT team members to escalate complex technical issues when necessary
• Provide technical training and support to users
• Maintain inventory of equipment and software licenses

Essential Qualifications:

• Minimum of 1-2 years of experience in a help desk or technical support role
• Bachelors degree in Business Administration or related field
• Strong knowledge of troubleshooting and problem-solving techniques
• Excellent communication and customer service skills
• Ability to work well under pressure and manage multiple priorities
• Experience with ticketing systems and remote support tools

Desired Experience:

• Previous experience in AI integration software development or digital transformation projects
• Certifications in relevant technologies such as CompTIA A or Microsoft Certified Professional
• Experience working in a fast-paced and dynamic environment

Salary & Benefits:

• Salary: $35000 - $40000 per year
• Opportunity to work with cutting-edge technologies in a forward-thinking company
• Potential for career growth and development within the organization
• Healthcare benefits and retirement plans
• Collaborative and inclusive work culture

Key Skills
user account,Active Directory,Customer Service,Information Technology,desk support,End user,Project Management,Phone Calls,service levels agreement,Desk Staff,Ltil,Procedures,Setup,hardware,Technical Support
Employment Type : Full Time
Experience: years
Vacancy: 1