Assistant Program Supervisor - Belvidere and Stanhope, NJ

Assistant Program Supervisor

Since 2005, Crossroads has been at the forefront of treating patients with opioid use disorder. Crossroads is a family of professionals dedicated to providing the most accessible, highest quality, evidence-based medication assisted treatment (MAT) options to combat the growing opioid epidemic and helping people with opioid use disorder start their path to recovery. This comprehensive approach to treatment, the gold standard in care for opioid use disorder, has been shown to prevent more deaths from overdose and lead to long-term recovery. We are committed to bringing critical services to communities across the U.S. to improve access to treatment for over 26,500 patients. Our clinics are all outpatient and office-based, with clinics in Georgia, Kentucky, New Jersey, North and South Carolina, Pennsylvania, Tennessee, Texas, and Virginia. As an equal opportunity employer, we celebrate diversity and are committed to an inclusive environment for all employees and patients.

Day in the Life of an Assistant Program Supervisor

Creates and fosters an environment that supports Crossroads Mission and Inspire Culture

Supports and reinforces Crossroads policies and procedures

Assists Program Supervisor with the achievement of Crossroads 4 main KPI's : Census, Attrition, EBITDA and NPS

Proactively partner with Program Supervisor and Human Capital Business Partner on employee relations matters

Partners with Program Supervisor in conducting interviews for open positions

Assists with the onboarding and acclimation of new Crossroads team members, including review of job description, associate handbook, new hire policies, etc.

Partners with Program Supervisor to monitor team performance and compliance, and assist with staff training

Creates schedules and approves timecards for teammates at assigned centers

Performs front office responsibilities, including but not limited to Check-in and Check-out, vitals and urine toxicology

Ensure labs are completed in a timely manner and sent to the appropriate lab

Reconciliation of payments and transportation of deposits to bank

Primary point of contact for all patient concerns and escalation to Program Supervisor

Maintaining patient insurance information and facilitate conversations regarding insurance concerns

Ordering and maintaining all supplies for assigned center(s)

Communicate necessary changes with team and ensure changes are implemented timely and effectively

Complete and facilitate performance evaluations with the assistance of the Program Supervisor

Ongoing evaluation of staffing needs and escalation of needs to Program Supervisor

Available and onsite during hours of center operations

Assists Support Departments as needed

Education and Experience Requirements

Preference given to candidates with experience working in an Office Based Opioid Treatment program and with supervisory experience. Individuals should also have experience working with individuals with substance abuse or mental health. The Program Supervisor must meet state-defined minimum licensure, education, and experience requirements. Highschool Diploma or GED required

Hours, Schedule, and Travel (if applicable)

Start and end times may vary some, however, this position will work 40 hours a week with marketing and outreach efforts. Must be willing to travel to all center locations. Crossroads has a travel reimbursement policy which includes mileage reimbursement. Teammates start and end times may vary some from patient hours based on what is needed to prepare for and close out your day. Patient hours are subject to change based on Providers' availability and business needs.

Position Benefits

Have a daily impact on many lives

Excellent training if you are new to this field

Mileage reimbursement (if applicable) Crossroads matches the current IRS mileage reimbursement rate.

Community events that promotes belonging and education. Includes but not limited to community cook outs, various fairs related to addiction treatment and outreach, parades, addiction awareness for schools, and holiday events.

Opportunity to save lives everyday!

Benefits Package

Medical, Dental, and Vision Insurance

PTO

Variety of 401K options including a match program with no vesture period

Annual Continuing Education Allowance (in related field)

Life Insurance

Short / Long Term Disability

Paid maternity / paternity leave

Mental Health day

Calm subscription for all employees