Veterinary Assistant

Company Overview

When you join the team at CVCA San Juan Capistrano, you become part of a mission dedicated to providing the highest level of specialty cardiac care in Southern California. The community's trust in us is evident, reflected by our excellent 5-star Google rating. We know that great patient outcomes start with great culture, and we are looking for dedicated professionals ready to do your best work alongside world-class veterinary specialists. This is your opportunity to elevate your career within a highly respected specialty practice focusing on Cardiology.

We understand that support drives success. As part of a respected network of specialty hospitals, you benefit from strong internal support systems designed to help all teammates grow professionally. We are committed to fostering your long-term success, offering clear paths to advancement whether you seek to achieve credentialed technician status or move into a leadership role. By prioritizing continuous education and internal consulting, we ensure every teammate feels empowered and supported in their career journey, allowing you to successfully achieve your professional goals.

At CVCA San Juan Capistrano, you will be deeply involved in specialty medicine, specifically complex Cardiology cases, allowing you to refine advanced clinical skills daily. The resources and technology available here are designed to support sophisticated diagnostics and treatments. Furthermore, our access to a wide network of internal specialty consultations means that our veterinarians always have the necessary collegial support to address the most challenging patient presentations, guaranteeing you can consistently deliver exceptional, evidence-based care.

The location itself offers an outstanding quality of life in beautiful San Juan Capistrano, California. Known for its historical mission, picturesque environment, and equestrian heritage, this community provides a perfect blend of relaxed Southern California living and vibrant local culture. When you step away from the clinic, you will find easy access to scenic beaches, charming downtown shops, and outdoor recreational opportunities, ensuring a rewarding and balanced lifestyle that allows you to feel truly refreshed.

Job Description

Veterinary Assistants play an integral role in the care of the patients, clients, and referring veterinarians of CVCA. Veterinary assistants work directly with the cardiologist to provide medical support and help the doctor achieve greater efficiency by relieving technical work, record keeping and communication tasks. They have a very significant role in communicating with and educating clients about their pet's health.

Essential Job Functions / Responsibilities

• Provide compassionate care to our clients and patients
• Perform all duties in accordance with company policies and procedures
• Anticipate the needs of the doctor and ensure efficiency of appointment flow, care of emergency patients, and complete medical record keeping
• Prepare and maintain the exam rooms and treatment areas
• Understands the importance of a clean and orderly facility, does not hesitate to clean or organize as part of a normal job duty
• Admit and perform physical history and blood pressure as needed on all patients.
• Patient Triage
• Assist with surgical / interventional procedures
• Assist with monitoring vital signs of anesthetized patients in preoperative, operative, and postoperative phases.
• Administer oral medications
• Can compassionately and effectively restrain pets even when large or difficult, and ensure the safety and prevent injury of the patient, clients and personnel
• Perform venipuncture and ensure that blood work is properly recorded, sent out, and invoiced.
• Can effectively position for and take radiographs
• Can perform electrocardiograms
• Holter placement and removal, and related tasks : data submission, processing results and medical record keeping
• Prepare medications and prescriptions for dispensing as directed by the doctor. Ensure that each prescription is properly labeled and includes the doctor's name, practice's name, address, phone number, date; patient's and client's name, medication name, strength and volume or number, administration instructions including route of administration, and product's expiration date
• Discharge all patients in house and outpatient, review the diagnosis, treatment recommendations, and follow up care with the owner. Ensure that all owners receive proper medications and / or prescriptions upon departure
• Has good computer skills and shows accuracy in inputting details.
• Communicates in written form (email, patient medical notes, etc...) with proper grammar, punctuation and spell check.
• Maintain appropriate medical records for appointments and consultations
• Maintaining and monitoring message board : posting messages for doctors and technicians, processing messages by contacting pcDVMs / clients and updating medical records as needed. Maintain appropriate invoices for all procedures
• Troubleshoot office equipment (load paper, clear jams, replace toner, use of check scanner, CC machine, print / scan / fax, computers, medical equipment
• Assist other team members when needed
• Assist in training of new employees
• Understand and carry out oral and written directions
• Maintain positive and cooperative relationships with other team members, and management
• Maintain positive and cooperative relationships with affiliated services
• Effectively communicate with doctors, team members and members of affiliated services
• Arrive promptly as scheduled for work
• Answer telephones and address client's inquiries about hospital policies, basic animal care questions, cost of routine procedures and products, and scheduling appointments.
• Receives and relays telephone, fax, and email messages accurately and promptly.
• Assist client service representative with daily tasks as needed
• Deal intelligibly, pleasantly and efficiently (both verbally and in written form) with clients, referring veterinarians and affiliated services, often doing several things at one time
• Display tact and diplomacy with team members and clients even when busy or hectic
• Conducts oneself in a confident and professional manner even when stressed and / or focused on individual tasks
• Travel to secondary office may be required
• Can prepare client invoices and obtains payments for services performed
• Perform and assist with Clients Service Representative tasks and responsibilities
• Perform delegated tasks assigned by the team leader
• Additional tasks may be assigned or removed from listed responsibilities

Responsibilities and Benefits

Education / Experience / Requirements

Skills and Abilities