Repossession Specialist

Repossession Specialist

We're looking for a motivated, resourceful, and customer-focused Repossession Specialist to join our fast-growing, startup captive finance company supporting powersports installment lending across all 50 states. In this key role, you'll take the lead in protecting company assets by managing late-stage delinquent and charged-off accounts, coordinating repossession efforts, and ensuring timely, compliant recovery of collateral. As part of a dynamic and collaborative recovery team, you'll operate in a fast-paced call center environment, handling a wide range of responsibilities, from negotiating payment arrangements, working impound accounts, overseeing post-repossession communication and approving vendor fees. You'll also tackle more complex recovery activities, such as litigation referrals, heavy skip tracing and working with recovery agents and auctions. Success in this role requires a strategic mindset, strong negotiation and communication skills, and the ability to navigate high-pressure situations with empathy and precision. You'll be empowered to make decisions, work independently, and directly impact recovery performance, all while delivering a customer experience rooted in integrity, respect, and professionalism. This position will report to the Collections Manager.

Key Responsibilities :

• Handle inbound and outbound calls in a fast-paced call center environment.
• Proactively contact customers via phone, email, SMS, and other approved channels to resolve late-stage delinquency in a professional and empathetic manner.
• Negotiate tailored repayment solutions, hardship plans, and structured arrangements to cure delinquencies before charge-off.
• Monitor and manage charged-off accounts to maximize post-default recovery efforts.
• Manage the end-to-end repossession process including assignment, approval of agent fees, and disposition of collateral. Ensure proper account flagging at each stage (assignment, hold, recovery).
• Coordinate with repossession agents to ensure timely vehicle pickup, transport, and delivery to auction. Approve and negotiate repossession and related vendor fees. Maintain complete, accurate, and timely documentation in the Loan Management System (LMS).
• Perform in-depth skip tracing using third-party databases, internal tools, and investigative techniques to locate customers and collateral.
• Investigate accounts for red flags such as first payment defaults, suspected fraud, and bankruptcy status; escalate cases when appropriate.
• Verify lien status, customer military (SCRA) protections, and bankruptcy filings.
• Ensure compliance with federal, state, and company regulations including FDCPA, TCPA, FCRA, UDAAP, SCRA, Bankruptcy Code, Regulation F, GLBA, and repossession-specific state laws.
• Prepare and send compliant post-repossession and deficiency balance notifications.
• Work with customers to explain account status, payoff balances, and available reinstatement or redemption options.
• Handle special cases including settlements, impounds, and disputed fees with towing or storage vendors.
• Collaborate cross-functionally with Customer Service, Early & Late-Stage Collections, Legal, Titles, and Vendor Management teams to ensure seamless and accurate account resolution.
• Coordinate with third-party vendors, repossession agents, and auction houses to oversee asset recovery. Monitor performance and ensure compliance with service-level agreements.
• Prioritize charge-off prevention and recovery performance while preserving long-term customer relationships.
• Apply active listening, critical thinking, and problem-solving to overcome objections and reach positive outcomes.
• Represent the company with professionalism in all interactions, maintaining a customer-first and brand-aligned approach.
• Perform other duties and special projects as assigned, adapting to the needs of a growing and evolving organization.

Qualifications :

Profile Differentiators :

Salary :

KMRF is an Equal Opportunity Employer; employment with KMRF is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin / ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.