Case Manager - Family Shelter

Job T i t l e : Case Manager - Family Shelter

Su p e r vis o r : Family Shelter Coordinator

Classification : Exempt

Hiring S a l a r y Ra n ge : $56,800 - $59,800 per year

About UMOM New Day Centers : Founded in 1964, UMOM is Arizona's largest provider of services for families experiencing homelessness. Our mission is to end family homelessness by restoring hope and rebuilding lives. With an annual operating budget of $23 million dollars, UMOM provides shelter, supportive services, and housing programs to families and individuals experiencing homelessness in Maricopa County. UMOM serves over 13,000 unique individuals across all our services annually, including those families receiving support at the Family Housing Hub, Maricopa County's family coordinated entry system.

Pos i tion D e s c ri p t i o n : The Case Manager position is responsible for engaging UMOM's clients to build rapport and provide direct case management support and advocacy with a continued eye toward skill building, resource connection, and employment, with the goal of assisting clients in identifying, obtaining, and maintaining permanent housing . The Case Manager is the primary point of contact for community providers ensuring collaboration across service sectors.

E s sen ti a l Du t i e s a n d Re s p o n s i b i li t i e s :

Client Engagement and Rapport Building

• Assesses immediate client needs and ensure immediate connection to resources.
• Supports with orienting clients to program rules and expectations as well as UMOM's full scope of services.
• Develops a relationship through the showing of empathy, while getting to know their unique circumstances and what truly motivates them.

Collaboration

One-on-One Case Management and Documentation

Qualifications and Competency Requirements :

Experience and Education

Computer skills

Compliance

Physical activities and working conditions

The physical demands and working conditions described here are representative, but not exhaustive, of those that must be met by an employee to successfully perform the essential functions of this job.

Additional Attributes

Work Schedule : The typical schedule for this position is Monday-Friday, on site, normal business hours, with the ability to work flexible hours, including occasional nights and weekends as needed to support the needs of the position and the organization.

Other : Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.