Customer Service Agent - HR & Payroll Support

Innova Solutions has a client that is immediately hiring for a Payroll Analyst.

Position type : Full Time, Contract

Duration : 6 + months possible to extension

Location : Remote

Shift : 1st Shift : 8 : 00am to 5 : 00pm

Primary Responsibilities :

• Respond to employee inquiries related to payroll, timekeeping, tax, HR or benefits questions via phone, email, and case management systems.
• Research and resolve payroll discrepancies in partnership with Payroll Processors and Analysts.
• Escalate complex or sensitive issues to Tier 2 Payroll or HR Operations teams as appropriate.
• Document and track cases accurately within established service-level agreements (SLAs).
• Provide clear communication and guidance to employees regarding pay dates, deductions, and corrections.
• Collaborate with HR, Benefits, and Finance to ensure end-to-end issue resolution.
• Support peak payroll cycles by assisting with audit and data verification tasks as needed.

Required Qualifications :

PAY RANGE AND BENEFITS :

Pay Range

Benefits : Innova Solutions offers benefits( based on eligibility) that include the following : Medical & pharmacy coverage, Dental / vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).