Bilingual Customer Service Agent

A company is looking for a Bilingual - English and Spanish Customer Service Desk Agent.

Key Responsibilities

Answer moderately complex customer inquiries regarding hardware, software, and network administration

Escalate complex issues to appropriate resolver teams or vendors as needed

Support Level 1 agents with day-to-day client incident and request queries

Required Qualifications

High School Diploma or GED required

Technical certification or Associate Degree may be required

1-2 years of relevant experience in the area of responsibility

Must be bilingual in English and Spanish

Must be located in SLC, UT