A company is looking for an e-Roadside Assistance Agent who is fluent in French and English.
Key Responsibilities
Assist customers with roadside assistance needs through incoming and outbound calls
Follow established methods and procedures to ensure customer safety and satisfaction
Meet quality-related metrics and goals while handling customer files with professionalism
Required Qualifications, Training, and Education
Fluency in both English and French
Intermediate keyboarding and computer skills
Ability to adapt and think critically
General knowledge of U.S. and Canada geography
Willingness to incorporate feedback for performance improvement
Bilingual French • Athens, Georgia, United States