Bilingual French Roadside Agent

A company is looking for an e-Roadside Assistance Agent who is fluent in French and English.

Key Responsibilities

Assist customers with roadside assistance needs through incoming and outbound calls

Follow established methods and procedures to ensure customer safety and satisfaction

Meet quality-related metrics and goals while handling customer files with professionalism

Required Qualifications, Training, and Education

Fluency in both English and French

Intermediate keyboarding and computer skills

Ability to adapt and think critically

General knowledge of U.S. and Canada geography

Willingness to incorporate feedback for performance improvement