Automotive Service Advisor Writer

Meineke Car Care #2906 is looking for an experienced service advisor to join our team. Must be fluent in Spanish. A Service Advisor is responsible for building a loyal customer base, maintaining good employee relations, and maintaining service records. Experience is preferred for this position. Please no phone calls or coming in without an interview. Please email resume to admin@meineke2906.com

Major Duties and Responsibilities

1) Service Writer
· Assist Service department manager in maintaining a smooth-running efficient service department with a high degree of customer satisfaction.
· Note problems accurately, and clearly describe them on the repair order.
· Estimate costs and completion times at point of sale. Clearly communicate them to customer.
· Assign jobs to technicians based on skill level and current resource utilization.
· Review work-in-progress to ensure quality and timeliness.
· Perform cashier functions, as needed.
· Become familiar and efficient with all phases of the computer system required for service and parts management.

2) Customer Service
· Provide superior customer service to both internal and external customers.
· Greet customers immediately, in a courteous and friendly manner.
· Handle telephone transactions quickly, and courteously.
· Promptly notify customers of any changes, delays, or additional work needed.
· Sell additional services by pointing out service specials or additional work needed.
· Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to Make Things Right .
· Give special attention to repeat repairs to ensure the situation is corrected.
· Avoid making commitments which can not (or likely will not) be met. Set customers' expectations to a level where they will likely be met.

Job Type: Part Time will lead to Full-time

Pay: $18.50 - $25.00 per hour (depends on experience)

People with a criminal record are encouraged to apply

Drivers License Required