Talent.com
Member Services Representative
Member Services RepresentativePlanet Fitness • Jacksonville, FL, US
Member Services Representative

Member Services Representative

Planet Fitness • Jacksonville, FL, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Member Services Representative

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

  • Greet members, prospective members and guests, providing exceptional customer service.
  • Handle all front desk related activities including :
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
  • Facilitate needed updates to member's accounts.
  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
  • Assist in maintaining the neatness and cleanliness of the club.

Qualifications / Requirements

  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude!
  • Punctuality and reliability is a must.
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
  • Strong listener with the ability to empathize and problem solve.
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
  • High School diploma / GED equivalent required.
  • Must be 18 years of age or older.

    • Physical Demands

  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occasionally lift up to 50 lbs.
  • Will occasionally encounter toxic chemicals during shift.

    • Join The Club

    Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there's plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!

    Our member mission says it best : our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That's where you come in. If you're looking for a place where you can make a difference in a customer's life, you've found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet.

    To find your perfect fit, search for a club opportunity near you.

    [job_alerts.create_a_job]

    Member Service Representative • Jacksonville, FL, US

    [internal_linking.similar_jobs]
    Senior Member Services Representative

    Senior Member Services Representative

    VirtualVocations • Jacksonville, Florida, United States
    [job_card.full_time]
    Member Services Representative.Key Responsibilities Support chapter leaders and staff by providing guidance through the self-service Chapter Portal Manage chapter payments by validating dues and...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Patient Service Representative II

    Patient Service Representative II

    VirtualVocations • Jacksonville, Florida, United States
    [job_card.full_time]
    A company is looking for a Patient Service Representative II, responsible for ensuring superior patient access and support. Key Responsibilities : Serve as a resource and mentor for junior staff, h...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Credit Services Associate

    Credit Services Associate

    VirtualVocations • Jacksonville, Florida, United States
    [job_card.full_time]
    A company is looking for a Credit Services Associate II to manage the order workflow process and handle customer accounts under credit review. Key Responsibilities Manage and track customer orders...[show_more]
    [last_updated.last_updated_1_day] • [promoted]
    Member Service Representative (Full-Time) – Brooklyn

    Member Service Representative (Full-Time) – Brooklyn

    Navy Federal • Jacksonville, Florida, USA
    [job_card.full_time]
    To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking savings certificates IRA revoc...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Patient Services Representative

    Patient Services Representative

    VirtualVocations • Jacksonville, Florida, United States
    [job_card.full_time]
    A company is looking for a Patient Services Representative in Practice Operations for a remote opportunity.Key Responsibilities Answer incoming patient phone calls and make outgoing collection ca...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Guest Services Rep Part Time-104020

    Guest Services Rep Part Time-104020

    Extended Stay America • Jacksonville, FL, United States
    [job_card.part_time]
    GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. This position is responsible for assisting guests, answering phones, checkin...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Remote Member Service Representative

    Remote Member Service Representative

    TEKsystems • Jacksonville, FL, United States
    [filters.remote]
    [job_card.full_time]
    Job Title : Contact Center Member Service Representative • •Job Description •We are seeking a dedicated individual to respond to inquiries and requests from members and other individuals within a 24 / 7 ...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Remote Customer Service Representative

    Remote Customer Service Representative

    TEKsystems • Jacksonville, FL, United States
    [filters.remote]
    [job_card.full_time]
    Job Title : Contact Center Member Service Representative • •Job Description •We are seeking a dedicated individual to respond to inquiries and requests from members and other individuals within a 24 / 7 ...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Guest Services Rep Full Time-104010

    Guest Services Rep Full Time-104010

    Extended Stay America • Jacksonville, FL, United States
    [job_card.full_time]
    GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. This position is responsible for assisting guests, answering phones, checkin...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Member Solutions Representative I

    Member Solutions Representative I

    VyStar Credit Union • Jacksonville, FL, US
    [job_card.part_time]
    Member Solutions Representative I.At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tui...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Member Service Representative

    Member Service Representative

    VirtualVocations • Jacksonville, Florida, United States
    [job_card.full_time]
    A company is looking for a Member Service Representative - Hybrid.Key Responsibilities Deliver world-class customer service and build relationships with members and other departments Address mem...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Patient Financial Services Representative

    Patient Financial Services Representative

    VirtualVocations • Jacksonville, Florida, United States
    [job_card.full_time]
    A company is looking for a Patient Financial Services Representative.Key Responsibilities Perform cash posting and data entry of refunds for Pharmacy Provide customer service to patients and fam...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Support Services Representative

    Support Services Representative

    VirtualVocations • Jacksonville, Florida, United States
    [job_card.full_time]
    A company is looking for a Support Services Representative.Key Responsibilities Processes and communicates authorization and schedule changes to ensure service coordination and client satisfactio...[show_more]
    [last_updated.last_updated_30] • [promoted]
    People Services Associate

    People Services Associate

    VirtualVocations • Jacksonville, Florida, United States
    [job_card.full_time]
    A company is looking for a People Services Associate to provide support throughout the entire candidate and employee journey. Key Responsibilities Serve as the first point of contact for HR and re...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Planet Fitness Member Services Representative Part Time Baymeadows

    Planet Fitness Member Services Representative Part Time Baymeadows

    Taymax Group • Jacksonville, Florida, USA
    [job_card.part_time]
    Old Kings Rd S Jacksonville FL 32217 United States of America.Its fun to work in a company where people truly BELIEVE in what theyre doing!. Were committed to bringing passion and customer focus to ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Member Service Representative (Full-Time) – St Johns Square

    Member Service Representative (Full-Time) – St Johns Square

    Navy Federal • Jacksonville, Florida, USA
    [job_card.full_time]
    To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking savings certificates IRA revoc...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Member Service Rep Level 1

    Member Service Rep Level 1

    TEKsystems • Jacksonville, FL, US
    [job_card.full_time]
    Member Service Representative (MSR) – Jacksonville, FL.AM – 4 : 30 PM EST- Hybrid- Onsite Days 2 / 11-2 / 18.Remote : Between 2 : 00 PM – 12 : 30 AM EST (8. We are seeking dependable and...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Services Contract Associate

    Services Contract Associate

    VirtualVocations • Jacksonville, Florida, United States
    [job_card.full_time]
    A company is looking for an Associate, Services Contract.Key Responsibilities Manage customer warranty, services entitlement, and renewal quotations Ensure accuracy of service contract details a...[show_more]
    [last_updated.last_updated_30] • [promoted]