Sales Coordinator

Spa Coordinator, Hospitality Role

The Spa Coordinator, Hospitality Role, is a high-touch, sales-focused role responsible for ensuring the guest's journey begins and ends with an unforgettable 5-star experience. You will serve as the first point of contact, providing seamless check-in and check-out processes, personalized service recommendations, and relationship-driven sales. This position is ideal for someone passionate about hospitality, skilled in guest engagement, and motivated by performance-based growth.

Key Responsibilities

• Greet and welcome guests with a professional, polished demeanor reflective of a luxury brand.
• Manage all check-in and check-out procedures efficiently and accurately.
• Build lasting guest relationships through personalized conversations and attentive follow-up.
• Recommend and upsell services based on guest preferences and service history.
• Maintain a deep understanding of all services, packages, and promotions to maximize sales potential and full booking opportunities.
• Serve as a knowledgeable resource for guests, responding to inquiries and resolving concerns with poise and urgency.
• Maintain a pristine, well-organized front desk environment that reflects our standards of excellence.
• Collaborate with service providers and management to ensure a seamless guest experience.
• Consistently meet or exceed individual and team sales goals.

Qualifications

What Success Looks Like within this Role

Compensation : $17.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.