Customer Service Representative

Customer Experience Specialist Call Center | HighVolume Environment
We're looking for a motivated, customerfocused professional who brings solid call center experience and is ready to take the next step in their career. If you've worked in a fastpaced contact center, know how to handle high call volumes with confidence, and still have room-and hunger-to grow, this role is for you.
Why You'll Love This Role Join a stable, missiondriven organization with meaningful work
Be part of a supportive team that values quality and consistency
Gain exposure to complex customer needs while continuing to build your skill set
Competitive pay, strong benefits, and clear growth opportunities
What You'll Do In this role, you'll be a trusted point of contact for customers, delivering professional, efficient, and empathetic service every day.
Handle a high volume of inbound calls while maintaining quality and accuracy
Resolve customer inquiries related to billing, service, or account issues
Navigate multiple systems while documenting interactions clearly and thoroughly
Follow established processes while using judgment to handle nuanced situations
Escalate issues appropriately and collaborate with internal teams as needed
What You Bring 2-4 years experience in a call center
Experience in a highvolume, metricsdriven environment
Strong communication skills and professional phone presence
Comfort handling complex or occasionally difficult customer interactions
Reliability, coachability, and a desire to continue learning
Why This Opportunity Matters You'll play a direct role in improving customer experiences while building a strong foundation for future growth. This is more than answering phones-it's about making a real impact, one interaction at a time.
Pay and Benefits
The pay range for this position is $16.50 - $17.00/hr.
Ready to Apply? If you bring solid call center experience and are ready for your next challenge, we'd love to hear from you.
*Job Type & Location*This is a Contract to Hire position based out of Albuquerque, NM.
*Pay and Benefits*The pay range for this position is $17.00 - $17.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*This is a fully onsite position in Albuquerque,NM.
*Application Deadline*This position is anticipated to close on Feb 14, 2026.
h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.


The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.


About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.


The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.