Google CES Expert / Architect

Role - Google CES Expert / Architect Location - Bethpage, NY (Onsite preferred. But flexible for remote) Type of hire - Full Time Salary Range : $120,000-$150,000 a year Job Description Must Have Technical / Functional Skills Google CCAI, CCaaS, UJET, Google DialogFlow, Google Cloud Platform Roles & Responsibilities Google CCAI Design and Implementation Engineer

• Design and build virtual agents using Dialogflow CX / ES for voice and digital channels.
• Define NLU models, intents, entities, and conversation flows.
• Develop webhook services using Google Cloud Functions or external services.
• Integrate CCAI with platforms like Cisco UCCE / PCCE.
• Use Google CCAI Platform or connectors to enable call handoff and escalation.
• Configure, deploy, and maintain SBCs in enterprise contact center environments.
• Create and manage SIP routing rules, SIP manipulation scripts, local and realm-based policies.
• Ensure secure and optimized voice traffic flow between CCAI platforms.
• Collaborate on SBC dial plan design, translation rules, and SIP signaling analysis.
• Perform E2E call flow validation across CCAI, SBC, and contact center platforms.
• Use tools like Wireshark, SBC logs, and Dialogflow test suites.
• Leverage CCAI Insights for tuning bot performance and reporting. Generic Managerial Skills : Good Communication Skills Ability to talk to customer and convince the solution. TCS Employee Benefits Summary
• Discretionary Annual Incentive.
• Comprehensive Medical Coverage : Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support : Maternal & Parental Leaves.
• Insurance Options : Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth : Commuter Benefits & Certification & Training Reimbursement.
• Time Off : Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance : Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.