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Customer Service Supervisor
Customer Service SupervisorVirtualVocations • Grand Rapids, Michigan, United States
Customer Service Supervisor

Customer Service Supervisor

VirtualVocations • Grand Rapids, Michigan, United States
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

A company is looking for a Customer Service / Escalation Supervisor.

Key Responsibilities

Manage the intake and resolution of escalated consumer complaints, ensuring timely and satisfactory outcomes

Monitor escalation trends and perform internal reviews to assess potential risks and quality concerns

Collect and analyze data related to consumer contacts and escalations to improve internal processes

Qualifications

Over 5 years of experience in customer service or contact center environments, including 2+ years in a leadership role

Proven ability to manage escalated customer interactions with professionalism and empathy

Detail-oriented with a commitment to operational excellence

Proficiency in Microsoft Office (especially Excel) and CRM tools

Bachelor's degree in business, Communications, or a related field preferred

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Customer Service Supervisor • Grand Rapids, Michigan, United States

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