Customer Service SupervisorVirtualVocations • Grand Rapids, Michigan, United States
Customer Service Supervisor
VirtualVocations • Grand Rapids, Michigan, United States
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a Customer Service / Escalation Supervisor.
Key Responsibilities
Manage the intake and resolution of escalated consumer complaints, ensuring timely and satisfactory outcomes
Monitor escalation trends and perform internal reviews to assess potential risks and quality concerns
Collect and analyze data related to consumer contacts and escalations to improve internal processes
Qualifications
Over 5 years of experience in customer service or contact center environments, including 2+ years in a leadership role
Proven ability to manage escalated customer interactions with professionalism and empathy
Detail-oriented with a commitment to operational excellence
Proficiency in Microsoft Office (especially Excel) and CRM tools
Bachelor's degree in business, Communications, or a related field preferred
[job_alerts.create_a_job]
Customer Service Supervisor • Grand Rapids, Michigan, United States
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