Ecommerce Customer Service AssociateSendero Provisions Co. • Waco, TX, United States
Ecommerce Customer Service Associate
Sendero Provisions Co. • Waco, TX, United States
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Process orders, exchanges, and returns according to company policies Coordinate with warehouse team on special requests or expedited orders Track and follow up on outstanding customer issues until resolution Identify and escalate complex issues to management when appropriate Provide accurate shipping and delivery information to customers Troubleshoot and resolve customer complaints or technical issues Process refunds, store credits, or replacements as authorized Identify patterns in customer feedback that may indicate larger issues Propose solutions to recurring customer problems Turn negative customer experiences into positive outcomes Maintain comprehensive knowledge of all Sendero products and offerings Stay informed about new product launches, promotions, and policies Provide accurate information about product features, materials, and care Assist with updating product information and FAQs as needed Make appropriate product recommendations to customers Assist team members during high-volume periods Share knowledge and best practices with the customer service team Participate in regular team meetings and training sessions Help develop and refine customer service processes Contribute to a positive team environment 1+ years of customer service experience Excellent written and verbal communication skills Strong attention to detail and problem-solving abilities Basic computer proficiency and ability to learn new systems quickly Ability to multitask and prioritize in a fast-paced environment Positive attitude and patience when dealing with challenging situations Experience with Shopify or similar ecommerce platforms Background in retail, apparel, or outdoor industry Familiarity with Zendesk, Gorgias, or similar customer service software Knowledge of basic inventory and order management concepts Experience with social media management or community engagement Extended periods of sitting and computer work Ability to communicate clearly by phone Occasional light lifting (up to 15 pounds)
Ecommerce Customer Service Associate
Location : Waco, Texas; On-Site
Department : Digital
Reports to : Ecommerce Operations Manager
Summary : Sendero Provisions Co. is seeking a Customer Service Associate to support our growing ecommerce business. You will serve as the frontline representative of our brand, handling customer inquiries across multiple channels while delivering exceptional service. This role requires strong communication skills, problem-solving abilities, and a passion for creating positive customer experiences that reflect our brand values. You'll be an essential part of our digital team, helping to build customer loyalty through responsive and thoughtful support.
Essential Duties and Responsibilities : (Additional responsibilities may be assigned as needed)
Customer Communication :
- Respond to customer inquiries via email, chat, and phone in a timely manner
- Address product questions, shipping concerns, and order status updates
- Maintain a friendly, professional tone that reflects our brand voice
- Document all customer interactions in our service platform
- Meet or exceed response time and resolution metrics
Order Management :
Problem Resolution :
Product Knowledge :
Team Support :
Required Qualifications :
Preferred Qualifications :
Physical Requirements :
[job_alerts.create_a_job]
Customer Service Associate • Waco, TX, United States
[internal_linking.related_jobs])
The Home Depot Pro Customer Service / Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients.The te...[show_more]
Part Time Retail Store Associate.As a Part Time Retail Store Associate at Office Depot, your part-time role is vital to our continued success in today's retail landscape.
You'll engage with customer...[show_more]
Customer Service Representative.Location : Ascension Providence Health Center.Shift Hours : Part-time, Midnight - 7 : 00 AM, rotating nights, weekends, and holidays.
R1 is the leading provider of techno...[show_more]
Pro Customer Service / Sales Team.The Home Depot Pro Customer Service / Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owner...[show_more]
At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading h...[show_more]
We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time / Part time hours with flexibility.We are r...[show_more]
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer.Duties include, but are not limited to, the following : .Assist customers with q...[show_more]
Customer Service Representative.Gather round the good stuff with a career at Pizza Hut; because this is a place where great people are in great company.
We have fun, and we offer personal challenges...[show_more]
As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company.Our corrugated packaging business seeks to be the leader in helping our customers - large and smal...[show_more]
The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations.
This position will also assume shift ...[show_more]
EZCORP Retail Sales Associate / Retail Customer Service.Pay range is based on experience from $14.We want you to join us for a career not a job.
At EZCORP we are looking for Team Members to lead the...[show_more] Customer Service / Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance.
These associates learn about products using our tools...[show_more] 
At Magnolia, the Retail Associate is responsible for connecting with Take Away guests in genuine and authentic ways, sharing information about products, and providing guests with exceptional servic...[show_more]
Join Opinion Edge today and get paid for your insights! Take short surveys on the topics that matter to you and earn rewards for every completed survey.
Sign up now and start turning your voice into...[show_more]
Senior Platform Engineer The Associate Experience Technology team connects users in the Capital One enterprise with simple to use, digitally enriched experiences that are designed to maximize assoc...[show_more]
Position : Accounting Manager - Luxury Custom Homes.Employment Type : Full-Time, Salary Position.Vaughn Construction is a premier builder of luxury custom homes, specializing in transforming unique c...[show_more]
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer.Duties include, but are not limited to, the following : .Assist customers with q...[show_more] Customer Service Representative.Location : Ascension Providence Health Center.Shift Hours : PRN As Needed, 48 hours required a month, 24 hours on call, additional hours available.R1 is the leading p...[show_more]
Pro Customer Service Sales
Home Depot (Retail) • Waco, TX, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Retail Part Time Store Associate
Office Depot • Waco, TX, US
[job_card.part_time]
[last_updated.last_updated_30] • [promoted]
Customer Service Representative - Patient Registration
R1 RCM • Waco, TX, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Pro Customer Service Sales
Texas Staffing • Waco, TX, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Store Associate
CVS Health • Waco, TX, US
[job_card.part_time]
[last_updated.last_updated_30] • [promoted]
Benefits Customer Service Coordinator (50k-90k per year)
Professional Careers • Waco, Texas
[job_card.full_time] +1
[last_updated.last_updated_variable_days] • [promoted]
Customer Service Associate I
Family Dollar • Waco, TX, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Customer Service Representative
Pizza Hut • Waco, TX, US
[job_card.full_time] +1
[last_updated.last_updated_30] • [promoted]
Spotter
Packaging Corporation of America • Waco, TX, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Retail Service Specialist
O'Reilly Automotive • Waco, TX, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Retail Customer Service
EZCORP • Waco, TX, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Customer Service / Sales
Home Depot (Retail) • Waco, TX, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Retail AssociateWaco, TX
Magnolia • Waco, TX, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Share Your Opinions. Earn Rewards.
Opinion Edge • Bellmead, Texas, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Senior Platform Engineer
Capital One • Waco, TX, US
[job_card.full_time] +1
[last_updated.last_updated_variable_days] • [promoted]
Account Manager
Vaughn Construction • Waco, TX, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Customer Service Associate I
Dollar Tree • Waco, TX, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Customer Service Representative - Part time Patient Registration
R1 RCM • Waco, TX, US
[job_card.part_time]
[last_updated.last_updated_30] • [promoted]