Patient Services Associate - Meriden, CT (On-site) - Full Time - Bilingual Required (English & Spanish) - $21.00 / hr

Patient Service Associate

The Patient Service Associate will work closely and effectively with a diverse population of patients and medical professionals. They will demonstrate exceptional customer service skills, professionalism in all interactions, and have the ability to multi-task while serving as the first point of contact for patients. The Patient Service Associate will greet and schedule patients, answer and manage our busy phone system, and consistently promote the agencys commitment to excellence. They will consistently demonstrate proficient data entry skills, maintain confidentiality in all interactions, and demonstrate efforts to maintain and improve job-specific competencies. The Patient Service Associate will also perform other duties as assigned.

Role and Responsibilities

Patient Experience :

• Provide exceptional customer service to all patients, visitors, and callers.
• Oversee the safe, efficient, and comfortable atmosphere of the reception area.
• Greet patients and other visitors to the agency and assist them as appropriate.
• Review schedules daily to ensure accuracy and fill appointment opportunities.
• Schedule and reschedule appointments in accordance with CHC scheduling guidelines.
• Collect, verify, update, and document patient demographics, insurance information, and forms.
• Reconcile patient visits daily.

Insurance :

Phones :

HIPAA :

Other :

Qualifications

Associates degree, medical office or medical assistant degree required.

Bilingual skills, Spanish speaking, required.

Exceptional customer service skills.

Excellent verbal and written communication skills.

Proven ability to multi-task.

Problem solving and critical thinking skills.

Excellent organizational skills.

Healthcare experience in Medical, Dental, or Behavioral Health preferred.

Experience with Microsoft Power Point, Excel, Word, preferred.

Physical Requirements / Work Environment

Schedules are dependent on the needs of the site. One Saturday a month is also a requirement.

Minimal physical effort. Must be able to operate computer and telephone continuously.

Regular regional travel as necessary.

Community Health Center Company Benefits for Full-Time Employees

For Health & Wellness :

For Financial Success :

For Great Work Life Balance :

For Professional and Educational Advancement :

Please note- some of these benefits do not apply to part-time, temporary, or per-diem roles.

Organization Information :

The Moses / Weitzman Health System is a global leader addressing challenges faced by organizations caring for the poor and diverse populations, and is home to programs focusing on education, research, and process improvement support for safety net providers. The system delivers primary care to more than 150,000 patients in Connecticut, and extends access to specialty care for more than 2.5 million individuals across the U.S. It is a national accrediting body for organizations training advanced practice providers, and offers accredited education and training for Medical Assistants in multiple states. As an incubator for new ideas in areas including social justice, the environment, and social determinants of health, the MWHS is addressing challenges faced by providers caring for underserved communities, creating innovative and impactful initiatives led by nationally and internationally recognized experts. As it forges pathways into the future of primary care, the MWHS honors Lillian Reba Moses (1924-2012), a granddaughter of slaves, and Gerard (Gerry) Weitzman (1938-1999), whose ancestors escaped pogroms in Eastern Europe. Their vision and commitment to justice and equity in healthcare is the foundation upon which the Moses / Weitzman Health System was built.

Location : Community Health Center of Meriden

City : Meriden

State : Connecticut

Time Type : Full time