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Healthcare Simulation Operations Specialist - FT
Healthcare Simulation Operations Specialist - FTMount Mary University • Milwaukee, WI, USA
Healthcare Simulation Operations Specialist - FT

Healthcare Simulation Operations Specialist - FT

Mount Mary University • Milwaukee, WI, USA
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Position Overview

The Healthcare Simulation Operations Specialist (SOS) is a cross-functional, technically skilled professional who ensures the seamless operation of simulation-based education. This role supports the technical, operational, and educational needs of the Simulation Center, working closely with faculty, students, clinical partners, and administrative leadership to deliver high-fidelity simulation experiences that enhance learning, equity, and patient safety.

Key Responsibilities

Technical Support & Maintenance

  • Operate, maintain, and troubleshoot simulation equipment including high [1] and low-fidelity manikins, audiovisual (AV) systems, computers, and other simulation technology.
  • Configure and manage AV / IT infrastructure (software, drivers, network), and maintain system security.
  • Implement preventive maintenance schedules for all simulation devices and supporting technology.

Scenario Programming and Standardization

  • Program patient simulators to reflect realistic physiological and clinical states.
  • Work with faculty subject-matter experts to translate educational objectives into simulator responses.
  • Standardize and automate scenarios where feasible, ensuring consistency across learning experiences.

    • Curriculum Integration & Educational Support

  • Assist in embedding simulation into the curriculum, aligning scenarios with course outcomes.
  • Prepare simulation environments : room setup, props, moulage, and ensuring equipment matches learning objectives.
  • Support debriefings, recording / playback, and data collection during simulation sessions.

    • Innovation & Creative Problem-Solving

  • Develop custom or hybrid simulation solutions when commercial options are unsuitable or cost-prohibitive.
  • Use creative methods (moulage, props, environmental design, AV effects) to enhance realism.
  • Participate in budget management and recommend cost-saving or sustainable practices.

    • Interdisciplinary Liaison & Communication

  • Bridge clinical faculty, IT / AV staff, technical support, and administrative leadership.
  • Translate technical / clinical language to ensure clear collaboration across teams.

    • Operational & Administrative Tasks

  • Manage inventory of simulation equipment and consumables; track usage and supplies.
  • Schedule simulation sessions, coordinate space usage, and manage logistics for simulation courses.
  • Oversee ordering and restocking of materials and supplies needed for simulation.
  • Assist with training and onboarding of new SOS staff or other simulation support personnel.

    • Research, Data & Ethics

  • Support faculty-led research involving simulation by helping design protocols, collect data, and ensure ethical practices (e.g. privacy, participant consent).
  • Maintain data integrity and compliance with institutional and regulatory requirements (e.g. HIPAA, FERPA where applicable).

    • Professional Development & Training

  • Stay current with best practices in simulation operations, educational theory, and emerging technologies.
  • Pursue relevant certifications (e.g., Certified Healthcare Simulation Operations Specialist, CHSOS) and engage in professional organizations.
  • Train faculty, staff, and learners in simulator usage, safety, setup, and best practice debrief protocols.

    • Core Competencies & Required Knowledge

  • Solid technical skills : AV / IT systems, software, hardware troubleshooting, networking.
  • Understanding of clinical concepts, medical terminology, and common patient care workflows.
  • Strong instructional design fundamentals and ability to align simulation with pedagogical goals.
  • Excellent project management, organization, communication, adaptability, and teamwork.
  • Creativity and flexibility to innovate under constraints.
  • Detail-oriented, with strong problem-solving skills and ability to anticipate needs.

    • Qualifications

    Minimum :

  • Associate's or Bachelor's degree in healthcare, education, biomedical engineering, simulation technology, or related field.
  • Experience working with simulation technology (manikins, AV systems, scenario programming).
  • Proven ability to troubleshoot technical issues and maintain equipment.
  • Strong communication skills and ability to work with diverse stakeholders (faculty, students, technical teams).

    • Preferred :

  • Certification such as CHSOS or equivalent.
  • Experience in academic or clinical simulation settings.
  • Experience with curriculum mapping, scenario design, and debriefing.
  • Experience with research or data management in educational settings.

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