Inside Sales Representative - Instrumentation Products

Inside Sales Representative - Instrumentation Products

Matthews, NC 28105 Carotek Inside Sales & Customer Service / On-site

Carotek, a SunSource company, provides process equipment solutions for the industrial, commercial and municipal markets in North Carolina, South Carolina, Tennessee, Georgia and Virginia. Carotek represents over 85 manufacturers as their process equipment distributor, representative, and repair center for pumps, blowers, heat exchangers, valves, instrumentation, IIoT, steam, hydronics and municipal products.

Looking for a career in Inside Sales that involves providing technical customer service? Do you possess a mechanical aptitude, enjoy solving problems, and are a team player? Then this position may be for you as we are looking for an energetic, self-driven, technically inclined individual with a warm personality to join our Instrumentation Inside Sales team.

In this role, you will be responsible for :

• Providing outstanding service to our customers and support to the outside sales staff
• Answering telephone calls or responding to customer correspondence regarding technical questions on products or systems
• Engaging in technical discussions to obtain applicable information to identify correct product needed and advising customer on substitution or modification of product when replacement is necessary
• Selecting and specifying products based on customer application and design prerequisites
• Conferring and corresponding with service technicians, service managers or manufacturers to resolve unusual or complex technical problems or refer highly complex problems to Applications Specialist or Manager
• Supplying detailed product quotations by computing price, discount and shipping charges as required and within company guidelines
• Informing customer of pricing, back orders, delivery, delayed shipments and / or any other problems related to the order process and provide tracking information
• Obtaining purchase order number and / or credit card information from customer
• Conferring with Accounting to research and resolve invoicing or credit discrepancies
• Attending sales meetings or educational activities to stay up-to-date on the latest technical developments with the products

This is a full-time in-office position at our Matthews, NC headquarters. Hours of work and days are Monday through Friday, 8 : 00 a.m. to 5 : 00 p.m. Occasional evening and weekend work may be required as job duties demand.

Required Education and Experience :

Preferred Attributes :

We are an Equal Employment Opportunity Employer M / F / V / D. WE PARTICIPATE IN E-Verify. If you are an individual with a disability and require an accommodation to complete the application process, please contact recruiting@sunsrce.com to request reasonable accommodation. Only requests for accommodations in the application process will be returned.