Mailroom Processor (Banking)

Job Description

Job Description

BCforward is seeking a highly motivated and experienced Lock Box Specialist

Job Title : Lock Box Specialist

Location : 895 Central Ave, Cincinnati, OH 45202 (Onsite Job)

Duration : 3 Months Contract to permanent

Pay Rate : $18 / Hr. On W2.

Hours : Monday 5am to 130pm, Tuesday – Friday 6am to 230pm.

Note from manager :

Incoming mail machine operator, Falcon machine operator, and some manual extraction.

Must be able to stand on your feet 8hrs a day, lift to 20 pounds. Bend, sit, squat as needed.

Must remail willing to work a flexible schedule, hrs could change to 8am – 430pm based off business needs for RITA tax season.

Essential Job Duties

Primary focus is on execution within defined parameters with some expansion based on development. Roles at this level are responsible for routine operational and / or administrative work with little to no discretion and decision-making

Administering defined procedures, analyses, tasks and report preparation while receiving explicit instructions for filing, recording, processing, servicing, recording, and / or organization of documentation associated with a product or process

May assist in reviewing or ensuring proper documentation or procedures are used for basic activities

This role covers a combination of staff within the areas of credit cards, retail banking, small business banking, consumer lending, mortgage banking, collections, recovery, origination, or auto finance and cover a broad range of responsibilities and duties

Performs basic routine tasks assigned by manager with little autonomy. May provides service in relation routine billing inquiries, service requests, suggestions and complaints from customers.

Completes work by following clear defined procedure

Other duties as assigned

Ability to stand for 8+hrs

Ability to run transport machines

Ability to stand, twist, bend, squat

Ability to lift up to 20 pounds

Ability to key data

Required and / or Preferred Qualifications

0-1 years experiences with working knowledge of the business or general office skills

High School Diploma or GED equivalent. College degree preferred

Works well with others in a fully developed work team environment

Open minded and adaptable to new ideas in a changing environment

Excellent customer service skills

Proven excellent verbal / written communication and interpersonal skills

Good judgment and decision making ability

Ability to work under pressure and meet deadlines

Analytical, research and problem resolution skills

Proficient in 10-Key, able to perform with a high degree of speed and accuracy.

Comfortable navigating multiple computer systems and applications

Proficient in Microsoft Office applications

Basic understanding of accounting principles

Basic knowledge of banking policies, procedures, government regulations

Basic understanding of loan documentation

Proven ability to handle all monetary / processing functions independently

Basic knowledge / experience in multiple payment delivery channels; OLDS, Lockbox, ACH, wires

Basic knowledge of banking policies, procedures and governmental regulations

Ability to perform simple scheduled and non-scheduled maintenance functions

Proven ability to handle high transaction volumes accurately

Ability to meet production goals

Proven ability to handle all customer service inquires and diffuse difficult customer situations independently

Exceptional attention to detail.

Excellent customer service skills.

Company Description

About BCforward :

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.

BCforward is an equal opportunity employer.

Company Description

About BCforward : \r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r\n\r\nBCforward is an equal opportunity employer.