Trading Application Support Analyst

Division Description:
Technology provides the tools and services to enable our Investment teams to deliver innovative, high quality, secure, cost effective and scalable solutions and services to our clients. Most of the applications are built in-house allowing adaption quickly to business needs and to differentiate our capabilities in the industry. The team provision technology services including cloud, on-premises data centres, networks, databases and desktops required for the business to function on a day-to-day basis in terms of performance and reliability, with key issues and risks all evidenced by measurable performance and risk indicators. The user-facing services include IT Helpdesk and desktop (end user computing) services and business application support.

Position Description:
Insight Investment is looking for a Trading Application Support Analyst to join the team in San Francisco. The Trading Application Support team provides investment application support across all areas of the Insight business.

The role is user-facing, and its purpose is to ensure that the day-to-day (BAU) IT needs of the business are met. The team deals with a wide variety of support issues and BAU planning activities, supporting a range of applications from 3rd party Front Office systems to bespoke portfolio/order management and quantitative financial modelling platforms. The role also encompasses support, development, and change management tasks across a number of the systems we support.


Role Responsibilities

Prioritize issue resolution based on business risk
Devise and develop solutions appropriate to the urgency of the problem
Develop permanent solutions at every opportunity
Own issues reported to you from notification to closure
Ensure that users are provided with updates on calls at intervals appropriate to the severity of the problem and relevant details regarding solutions are recorded (e.g. in ServiceNow)
Ensure any issue that has the potential for the company to incur financial or reputational loss is escalated to your manager
Identify and engage with Product Teams and Project teams as needed, ensuring the final delivery is acceptable to the support team and we have sufficient knowledge and handover to deal with BAU queries
Identify improvements to standard processes and procedures


Experience Required

Proven track record supporting Portfolio Management / OMS / Bespoke investment applications
Proven track record of providing support in a fast-paced, user-facing role
Strong experience supporting fixed income products, including all types of bonds / MBS / Converts, Credit / Rates derivatives, GIC, CFD, etc. A solid understanding of these asset classes, their attributes, and the analytics associated with them (on a high level) is required
Good SQL skills. Ability to debug SQL scripts is required, and any experience with creating or amending Stored Procedures and other SQL objects is strongly preferred
Experience with CADIS and Control-M (or a similar ETL and scheduling) is highly advantageous
Experience with / exposure to development languages (Python, VBA, C#) or BI tools (Tableau) are also beneficial


Insight Investment is an equal opportunities employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law. Under California pay transparency law we are required to indicate the base salary range for this role of USD $170,000 to $200,000 + bonus. Any offer of employment will be made based upon the specific skills and experience of the selected candidate and the base salary offered could be higher or lower than indicated.