HOST / HOSTESS

Job Description

Job Description

Description :

Provide engaging interaction to dining guests while managing timely service, quality-assured food and beverages, and ensuring every guest leaves having had an extraordinary experience during their visit. Hosts are expected to be attentive to our guests’ needs at all times and to succeed in making them feel welcome, comfortable, important and relaxed.

Key Accountabilities

• Adherence to and successful execution of all standards, procedures and protocols described in the Rod ‘N’ Reel Resort Team Member Handbook and Rod ‘N’ Reel Resort Host Manual.
• Compliance with company rules and regulations without exception. Always handle yourself in an ethical and professional manner.
• Arrive to work on time and in proper attire. Absences and tardiness should be rare, and always communicated to management as per the handbook policy.
• Adhere to company uniform, grooming and appearance standards
• Complete all assigned opening, closing and running sidework in a timely and thorough manner.
• Take excellent care of all guests (internal & external), without exception. This includes assessing the needs of each guest you encounter, assuring the quality of our products, services and evaluating guest satisfaction.
• Interact with all guests in an engaging and welcoming fashion, establishing yourself as a positive representation of the Rod ‘N’ Reel Resort brand and that of your specific restaurant.
• Establish and maintain a constructive and cooperative working relationship with your teammates and managers, both in the Front and Back of House.
• Help to build and maintain a team-oriented environment in the workplace by bringing a consistent work ethic and participation level to every shift.
• Adhere to directives and complete requested tasks made by managers.
• Pick up shifts for others in your department when possible if the need arises.
• Consistently assist your teammates with their own responsibilities anytime they are busy and you are not.

Core Responsibilities

Qualifications

High school diploma or GED are preferred, but not required. Previous experience as a server is preferred, but not required. Must speak English fluently and be able to write in basic English. Must be able to work well under pressure and be self-motivated. Must have good organizational, time management and sales skills. Good communication skills—both written and verbal. Must be dependable, reliable and be driven with minimal supervision. Must possess a high level of awareness, attention to detail and follow-through. Must be both effective and efficient at multi-tasking in pressure situations.

Physical & Cognitive Requirements

Position requires sitting, handling, eye-hand coordination, stooping, kneeling, and walking / standing for multiple hours in succession. This position may on occasion require the lifting, carrying, pulling or pushing of up to approximately 21-50lbs. Must be able to withstand changes to temperature, steam and heat. Must be able to work in a confined area for multiple hours in succession.

Must be able to reach with hands and arms, talk and hear effectively with surrounding background noise. Vision requirements include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. Must possess adequate sensory abilities to observe and detect emergency situations, distinguish product taste, texture, temperature, presentation and preparation. Must be able to add, subtract, multiple and divide at a basic level.

The company reserves the right to revise and change job duties as the need arises. I have read and understand the physical & cognitive requirements of this position and agree that I am able to perform or meet these duties and responsibilities. This job description does not constitute a written or implied contract of employment.

Requirements :