IT Service Desk Analyst

A company is looking for a Junior IT Service Desk Analyst on a contract-to-hire basis.

Key Responsibilities

Serve as a primary point of contact for IT support requests and manage the Jira ticket queue

Provision and manage user accounts, groups, and licenses in Microsoft 365 and Entra

Diagnose and resolve hardware and software issues for various devices and support collaboration tools

Required Qualifications and Training

2+ years of experience in an IT help desk, service desk, or systems administration role

Practical administration experience with Microsoft 365 and Microsoft Entra ID

Experience managing endpoints with Microsoft Intune or similar platforms

Familiarity with Zoom, Slack, and ticketing systems like Jira

Comfortable working independently and knowing when to escalate issues