Central Patient Engagement Specialist

Job Description

Job Description

Central Patient Engagement Specialist

Full Time

Indianapolis, IN

AndHealth is on a mission to radically improve access and outcomes for the most challenging chronic health conditions, with the goal of making world-class specialty care accessible and affordable to all. We partner with health systems, community health centers, plans, and employers to remove barriers to care to ensure all people have access to the care they deserve.

We are looking for Central Patient Engagement Specialists to play an essential role at AndHealth. This position will float between our partner sites in the greater Indianapolis area.

This position will report to the Senior Director, Partner Operations. In the absence of the Senior Director, Partner Operations, this position will report to the next level manager unless otherwise defined or assigned.

Key Deliverables :

• Ensure superior medication access for patients living with chronic health conditions.
• Ensure time to therapy is as short as possible by reducing barriers to specialty medication access (PA, cost, insurance).
• Proactively check on every medication fill (first fill, refill) to ensure we can solve any access barriers ahead of the next fill.
• When there is an access challenge, take ownership of the solution and track it until the patient fills the Rx.
• Partner with Patient Navigators, Coaches, Pharmacists, and Providers (all patient facing teams) to ensure you reach and communicate with the patient in their most preferred way.
• Identify and enroll patients into the appropriate copay cards, patient assistance programs, or other mechanisms to decrease the cost burden and improve operational efficiencies.
• Carefully follow SOP when documenting patient receipt of fill and access challenges.
• Routinely communicate with patients to ensure improved health outcomes by reducing barriers and improving adherence.  Understand and learn their preferred method of communication (app, text, phone, email, through other Care Team members) and leverage that communication channel.

What you’ll do in the role :

Education & Licensure Requirements :

Other Skills or Qualifications :

Here’s what we’d like to offer you :

Additional Requirements :

Supervisory Responsibilities :

Work Environment :

The work environment characteristics described here are representative of those encountered while performing the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to person the essential functions.

We are an equal opportunity and affirmative action employer. We embrace diversity and are committed to creating an inclusive environment for all employees. Applicants will be considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, disability, or veteran status.

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