Commercial Auto Customer Service Representative I

Customer Service Representative

The Customer Service Representative for the Commercial Auto team is responsible for assisting agents with inquiries and policy issues, including status updates, billing questions, pending changes, binding new business policies, and more.

Essential Job Duties and Responsibilities*

1. Receives incoming calls from customers, vendors, merchants, and service companies and resolves issues regarding specific products, terms and conditions, service calls, and general questions.
2. Maintains a continual working knowledge of our products, services, and promotions.
3. Delivers service utilizing prescribed standards to supply accurate information to callers and resolve their issues.
4. Researches, responds to, and resolves customer issues in a timely fashion.
5. Retrieves information from company systems (based on customer inquiry) and communicates information back to the customer in a clear and educated manner.
6. Responsible for binding and issuing new business policies.
7. To help to support the underwriters with various ensemble of responsibilities.
8. Experience working and interacting with across multiple departments, businesses, and companies.

Basic and Preferred Qualifications (Education and Experience)

• 2 year minimum office experience (Required)
• High School Diploma or GED (Required)
• Working knowledge of Microsoft Office (Required)

Minimum Job Skills, Abilities and Qualifications

• Strong attention to detail, is dependable and follows through.
• Ability to read and interpret information.
• Ability to work 8am - 5pm PST
• High level of maturity to handle sensitive and confidential situations.
• Strong work ethic and excellent time management skills.
• Strong interpersonal skills and ability to work well with people throughout the organization.
• Ability to work under demanding time constraints and production goals.
• Strong organizational ability.

Benefits:

• Industry Leadership
• Competitive Medical, Dental, Vision, Disability, and Life insurance
• 401k with Company Match
• Paid Vacation
• Major Holidays off

Pay range is $22 - $24 DOE

The Amynta Group (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any ground of discrimination protected by applicable human rights legislation. The information collected is solely used to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Applicants with disabilities may be entitled to reasonable accommodation throughout the recruitment process in accordance with applicable human rights and accessibility legislation. A reasonable accommodation is an adjustment to processes, procedures, methods of conveying information and/or the physical environment, which may include the provision of additional support, in order to remove barriers a candidate may face during recruitment such that each candidate has an equal employment opportunity. The Company will accommodate a candidate to the point of undue hardship. Please inform the Company's personnel representative if you require any accommodation in the application process.