Manager Customer Care Coordination

Manager - Customer Care Coordination

As a key member of the Paul Davis Restoration of Southeast St. Louis team, the Manager of Customer Care Coordination plays a pivotal role in ensuring exceptional client experiences and operational excellence. In this dynamic position, you will lead a team of coordinators to deliver seamless communication and timely, high-quality full service restoration projects while maintaining compliance with industry standards and service agreements. Your responsibilities include :

• Supervising coordinators to ensure effective communication and project completion.
• Overseeing reconstruction coordination for timely, high-quality project delivery.
• Managing accounts receivable to ensure accurate and timely collections.
• Ensuring compliance with industry standards, regulations, and service level agreements, documenting tasks in internal systems.
• Building and maintaining positive relationships with customers, insurance carriers, vendors, subcontractors, adjusters, agents, and team members.
• Coordinating with project managers and property owners to ensure successful job completion.
• Handling customer and team inquiries, fostering rapport, and resolving issues.
• Developing and improving office systems for efficiency.
• Promoting a growth-oriented, collaborative team environment.
• Learning new skills related to construction and home building.
• Contributing to community improvement through service.

Paul Davis Restoration, a leader in residential and commercial restoration, is dedicated to improving communities through outstanding service, offering you the opportunity to grow your skills in construction and home building while making a meaningful impact.

Compensation : $50,000.00 - $58,000.00 per year

Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction, and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.

We have built our heritage one project at a time, establishing a reputation for performance, integrity, and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms, or other disasters, we deliver on our promise to deliver excellence, expertise, and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.

Our Vision : To Provide Extraordinary Care While Serving People In Their Time Of Need.

Our Values :

Deliver What You Promise

Respect The Individual

Have Pride In What You Do

Practice Continuous Improvement

Our Mission : To Provide Opportunities For Great People To Deliver Best In Class Results