Customer Support Quality LeadVirtualVocations • Sacramento, California, United States
Customer Support Quality Lead
VirtualVocations • Sacramento, California, United States
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a Customer Support Quality Lead to enhance customer support interactions.
Key Responsibilities
Establish and improve a QA program for evaluating agent performance across support channels
Analyze quality data to identify trends and opportunities for improvement
Collaborate with cross-functional teams to integrate quality feedback into product and process updates
Required Qualifications
3+ years of experience in Quality, Voice of Customer, or Learning & Development in a support or operations environment
Experience analyzing performance metrics and translating insights into actionable plans
Knowledge of quality assurance methodologies in customer support
Familiarity with support platforms like Salesforce Service Cloud or Zendesk
Experience with e-learning platforms or QA software tools is a plus
[job_alerts.create_a_job]
Quality Lead • Sacramento, California, United States
[internal_linking.related_jobs]
We are looking for a finance professional to join our team to train AI models.You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the quality of ...[show_more]
We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time / Part time hours with flexibility.We are r...[show_more]
We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.[show_more]
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.
We guarantee 15-25 hours per week with an hourly pay of bet...[show_more]
CQI Nurse Analyst position combines knowledge of diagnostic, interventional, and surgical cardiovascular procedures and experience within the operations settings of this environment to design, main...[show_more]
In addition, Service Technicians act as a technical resource for our customers and our sales force.This position works independently or in small teams in a field service environment, and is a prima...[show_more]
We’re offering a role for someone who wants to lead their own side-income project in their spare time.You’ll explore various proven side hustles, select the ones that fit your lifestyle, and run th...[show_more]
At Powerback, we're on a mission to improve lives.As the leader in physical, occupational, speech, and respiratory therapies, we help older adults stay active and thrive while providing essential t...[show_more]
The Quality Assurance Group Manager I manages and mentors a team typically consisting of 6-12 reports (and usually 1-2 teams) of Quality Assurance (QA) professionals embedded within multiple Softwa...[show_more]
Customer Service Representative (Remote Position).Part-Time : $15–$18 per hour.Full-Time : $17–$22 per hour.We are seeking a friendly, patient, and professional Remote Customer Service Re...[show_more]
We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time / Part time hours with flexibility.We are r...[show_more]
Under the supervision of the Program Administrator, provide rehabilitative support services for adults with developmental disabilities with challenging behavior service needs.Pay range for this pos...[show_more]
This position is responsible for driving product adoption, deliver high levels of business value, and cultivate deep customer relationships.
This role will be responsible for all aspects of renewals...[show_more]
BrandBastion is a leading AI-powered solution for social media engagement and brand protection.Imagine a role where your contributions directly shape innovative AI solutions.There is opportunity fo...[show_more]
Compensation range for the role is listed above.Applicable salary ranges may differ across markets.Actual pay will be determined based on experience and other job-related factors permitted by law.A...[show_more]
About the Role • • Mercor is seeking experienced • •customer services representatives • • to support a leading AI lab in advancing research and infrastructure for next-generation machine learning system...[show_more]
The Senior Test and Validation Lead will support the California State Water Resources Control Boards modernization effort through the WaterTap (Water Technical Assistance Portal) initiative-Califor...[show_more]
Tempur Sealy is committed to improving the sleep of more people, every night, all around the world.As a leading designer, manufacturer, distributor, and retailer of bedding products worldwide, we k...[show_more]
Remote FinTech Product Analyst - AI Trainer ($50-$60 / hour)
Data Annotation • Lincoln, California
[filters.remote]
[job_card.full_time] +1
[last_updated.last_updated_30] • [promoted]
Customer Service / Benefits Advisor (Work from home)
Professional Career Solutions • Lincoln, California
[filters.remote]
[job_card.full_time] +1
[last_updated.last_updated_30] • [promoted]
Work from Home - Online Product Support (Entry Level)
GLOCPA • Elk Grove, California
[filters.remote]
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Test Products from Home – $25-$45 / hr + Freebies
OCPA • Lincoln Village, California, us
[job_card.part_time] +1
[last_updated.last_updated_30] • [promoted]
Quality ImprovementHC Specialist 4
University of California- Davis Health • Sacramento, CA, United States
[job_card.part_time]
[last_updated.last_updated_variable_days] • [promoted]
Service Tech 1
Rite-Hite Company • Elk Grove, CA, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Side Hustle Project Lead
Finance Buzz • Wheatland, California, US
[job_card.full_time] +1
[last_updated.last_updated_30] • [promoted]
Director of Rehabilitation-OTA
Genesis Healthcare Services • Elk Grove, CA, United States
[job_card.full_time] +1
[last_updated.last_updated_variable_days] • [promoted]
Quality Assurance Group Manager I
Inductive Automation • Folsom, California, USA
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Customer Service Representative (Remote Position)
GOLD GATE • Lincoln, California
[filters.remote]
[job_card.full_time] +1
[filters_job_card.quick_apply]
[last_updated.last_updated_variable_days] • [promoted]
Benefits Customer Service Coordinator (50k-90k per year)
Professional Careers • Lincoln, California
[job_card.full_time] +1
[last_updated.last_updated_variable_days] • [promoted]
Direct Care Lead / Behavior Tech (On Call) - Herald House CCH 356
Telecare Corporation • Herald, CA, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Lead Customer Success Manager
Vertex • Sacramento, CA, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Customer Success Manager
BrandBastion • Sacramento, CA, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Practice Lead / Supervisor (EyeOptics Optometry Center)
VSP Vision • Elk Grove, CA, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Remote Customer Service Representatives - AI Trainer ($60-$80 per hour)
Mercor • Lincoln, California, US
[filters.remote]
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Senior Test and Validation Lead
Fortuna BMC • Sacramento, California, USA
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Team Lead
Tempur Sealy • Roseville, CA, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]