Property Claims Performance Manager

Performance Manager

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

The Performance Manager plays a critical role in driving operational excellence within the National Property claims discipline by analyzing performance metrics and uncovering actionable insights. This role partners closely with Claims Intelligence to develop and refine reporting tools, while also collaborating with cross-functional teams to inform strategic decisions. The Performance Manager is responsible for crafting and communicating a comprehensive claims performance narrative for internal and external stakeholders, investigating root causes of business challenges, and monitoring workforce management plans to ensure alignment with organizational goals.

Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. Serving Canadians since 1953, Allstate strives to reassure both customers and employees with its "You're in Good Hands" promise and is proud to have been named a Best Employer in Canada for nine consecutive years. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism.

Role Designation: Remote

Benefits to joining Allstate:

• Flexible Work Arrangements
• Employee discounts (15% on auto and property insurance, plus many other products and services)
• Good Office program (receive up to 400$ back after purchasing office equipment)
• Student Loan Payment Matching Program for Government Student loans
• Comprehensive Retirement Savings Program with employer matched contributions
• Annual Wellness allowance to support employees with improving health and wellbeing
• Personal reflection day
• Tuition Reimbursement
• Working within the community and giving back!

Accountabilities:

• Understanding discipline & operational performance
• Partner closely with Claims Intelligence on creating new reporting (e.g. providing requirements)
• Understand, and monitor key performance metrics, and identify insights (i.e. opportunities & strengths)
• Develop, update & communicate holistic discipline claims story for stakeholders internal and external to claims
• Work closely with key partners in finance, product, pricing and analytics to provide claims insights as inputs to business decisions
• Investigate, and identify root causes to claims business problems that arise
• Monitor workforce management plan for discipline

Qualifications:

• 5 or more years of experience in insurance claims and business analytics
• Proficiency in data visualization and reporting tools (e.g. Power BI, Excel)
• Ability to interpret complex data and translate to actionable insights
• Excellent communication skills to develop and present performance narratives to stakeholders
• Experience in workforce planning and performance monitoring

Bonus qualifications:

• Experience with Guidewire and Xactimate
• Process improvement certification
• Experience managing or analyzing claims across multiple provinces, with knowledge of jurisdictional nuances and compliance requirements.

Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation, please let us know and we will work with you to meet your needs.