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Senior Operations Manager
Senior Operations ManagerMindful Sprouts • Boca Raton, FL, US
Senior Operations Manager

Senior Operations Manager

Mindful Sprouts • Boca Raton, FL, US
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About the Job :

  • We are looking for a highly experienced Operations Manager with a minimum of 10 years of business operations management and at least 5 years of experience running the operations of an ABA, Speech, and Occupational Therapy company.
  • In this key leadership role, you will work closely with the CEO to oversee daily operations, implement strategic initiatives, and ensure the highest level of service delivery.
  • You will have direct responsibility for managing scheduling, office operations, insurance processes, regulatory compliance, billing, and clinical staff.
  • As the right hand of the CEO, you will provide guidance, make impactful decisions, and drive operational efficiency across all aspects of the business.

Responsibilities :

  • Leadership & Strategy : Collaborate with the CEO to develop and execute operational strategies.
  • Provide insights and strategic advice to the CEO on operations and business growth.
  • Align daily operations with long-term business goals to ensure sustainable growth.

    • Operational Management :

  • Oversee day-to-day operations and ensure that all departments run efficiently.
  • Implement and review processes and procedures for operational optimization.
  • Ensure compliance with all relevant codes, regulations, and standards for ABA, Speech, and Occupational Therapy services.

    • Team Leadership & Development :

  • Supervise and support the Office Manager and Insurance Specialist to ensure smooth administrative operations.
  • Manage the billing department to ensure accurate and timely invoicing and reimbursement.
  • Oversee scheduling and resource allocation to ensure optimal service delivery.
  • Provide oversight and support to clinical staff, including BCBAs and RBTs, to ensure adherence to best practices.

    • Insurance & Billing Oversight :

  • Work closely with the Insurance Specialist to ensure accurate coding, insurance claims, and payment processing.
  • Monitor billing practices to minimize claim denials and optimize collections.

    • Regulatory Compliance :

  • Ensure compliance with all local, state, and federal regulations related to ABA, Speech, and Occupational Therapy services.
  • Stay informed of regulatory changes and adjust company policies as necessary.

    • Process Improvement & Quality Assurance :

  • Continuously evaluate operational processes and make improvements for increased efficiency.
  • Develop and monitor KPIs to assess operational performance and guide improvements.

    • Client Relations & Satisfaction :

  • Ensure high client satisfaction by overseeing service delivery and addressing any operational concerns promptly.

    • Budgeting & Financial Oversight :

  • Collaborate with the CEO on financial planning, budgeting, and resource allocation to ensure operational cost-effectiveness.
  • Track and manage operational expenses to ensure profitability.

    • Requirements :

  • Bachelor’s degree in Business Administration, Healthcare Management, or a related field (Master’s preferred). 10+ years of experience in business operations management.
  • At least 5 years of experience in managing operations within an ABA, Speech, and / or Occupational Therapy company.
  • Proven leadership skills with the ability to manage and mentor teams effectively.
  • Strong understanding of insurance and billing processes in healthcare.
  • In-depth knowledge of regulatory compliance for therapy services.
  • Excellent communication, problem-solving, and organizational skills.
  • Process-oriented with a focus on operational efficiency and continuous improvement.

    • Benefits :

  • Highly competitive salary based on experience, expertise, and attitude.
  • Performance-based bonus. 401(k) plan.
  • Health, Dental, and Vision insurance upon regularization.
  • Mileage reimbursement.
  • Employee Referral Bonus.

    • Paid time off :

  • 1-3 years : 2 weeks of vacation and 1 week of sick time. 3-5 years : 3 weeks of vacation and 1 week of personal time. 5+ years : 4 weeks of vacation and 1 week of personal time.
  • Career advancement opportunities and career development plans.
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