Administrative Assistant

Objective :

The Office Coordinator is expected to perform a variety of clerical and administrative duties. Including answering the phones, complete administrative duties (which may include assistance with accounts payable and accounts receivable) and support other staff members with clerical tasks, in order to provide the highest quality service to clients.

Primary Responsibilities :

• Reflect the core values of Fortress Home Care, LLC , (d.b.a. an independently owned and operated Home Instead franchise)
• Handle office responsibilities
• Answer each incoming call in a friendly, professional and knowledgeable manner
• Field new client inquiries over the phone in a knowledgeable manner and schedule service calls
• Maintain existing Care Professionals in software system
• Assist Scheduling team with Client and Care Professional schedules.
• Enter and maintain accurate client and Care Professional's records in software
• Communicate client and Care Professional concerns or problems with owner or other staff members as appropriate
• Maintain regular attendance at the office to execute job responsibilities
• Assist with the filing of Long Term Care Insurance claims
• Demonstrate open and effective communication with owner, colleagues and Care Professionals

Secondary Responsibilities :

Knowledge, Skills and Abilities :