Order Management Specialist

Order Management Specialist

At SMA America, we believe in Energy that Changes. Since 1981, we've been developing innovative solar technology that simplifies, secures, and enhances the performance of photovoltaic systems all while pushing the boundaries of what's possible in clean energy. But we're not just transforming power we're empowering people. We've built a culture where bold ideas are welcomed, collaboration is second nature, and your career growth truly matters. With our Rocklin, CA headquarters as the hub, we offer a hybrid work model, competitive benefits, and a team-driven environment where your impact is seen and felt. Whether you're a sales expert, service pro, or engineering innovator, if you're ready to join a purpose-driven team committed to shaping the future of energy we'd love to meet you.

Position Overview

The Order Management Specialist manages order fulfillment for 30+ key partner accounts for SMA's North America distribution program for home and commercial solutions. This position acts as subject matter expert for the order management team on processes and issues. The Order Management Specialist is responsible for preparing weekly reports for management, in addition to continuously preparing documentation and quality improvement suggestions and solutions.

Primary Duties / Responsibilities

• Facilitate end-to-end order process steps, identify, and resolve problems and successfully meet deadlines. Ensure accurate billing and error-free transactions.
• Work collaboratively in cross-functional teams to continuously drive improvement on all related processes, work instructions, and procedures to ensure optimal customer experience and efficiency.
• Research and apply data from SAP functions to resolve issues and proactively communicate order status to partners; import reports in Excel spreadsheets to query open orders, ensure order cycle timelines are met and prepare performance metrics for management.
• Train and mentor new team members ensuring successful onboarding and education
• Obtains freight quotes through TMS Freight portal
• Attend weekly or bi-weekly Open Order Meetings for their respective segment. Reviews and manages open order report. Update orders and reports any new expected delivery dates for revenue forecast.
• Provide excellent customer service by researching incoming customer inquiries
• Sale force data entry- Create ship to accounts. Responsible for closing out Sales Force Opportunities for Sales.
• Responsible for Sales RMA returns and credit requests.
• Manage communication with Sales department, accounting, logistics and customer.
• Creates delivery notes and mange communication with Accounts Receivables for smooth transition into the 3PL Footprint system.
• Responsible for daily order allocation, monitoring inbound material, and on hand material availability.
• Responsible for testing in the test system for new implementations.
• Responsible for warranty verifications and update data in response to inquiries from the Contact Center.
• Collect, identify and mange resellers certificates for tax exemption.
• Other duties as may be required or assigned.

Preferred Qualifications

We Offer

Our EEO Policy

We are an equal opportunity employer and we make our employment decisions on the basis of merit and without regard to one's race, color, creed, sex (includes gender, pregnancy, childbirth and related medical conditions), gender identity, religion, marital status, age (over 40), national origin or ancestry, physical or mental disability (includes HIV / Aids), medical condition (cancer, genetic characteristics), veteran's status, sexual orientation, or any other consideration made unlawful by law. In accordance with applicable law protecting qualified individuals with known disabilities, SMA will attempt to reasonably accommodate qualified applicants with known disabilities, unless doing so would create an undue hardship on SMA. Any qualified applicant with a disability who believes he or she requires an accommodation in order to perform the essential functions of the job for which he or she is applying should identify the accommodation(s) needed in the application.

Our Privacy Policy

During your job application or recruitment process with us : (a) SMA may collect your personal information directly from you, such as when you submit your application and resume on our online portal or when you have job interviews with us. We may also obtain your personal information from third parties, including but not limited to your former employers, background or employment check service providers or third-party recruiters; and, (b) SMA may use or process applicants' personal information for relevant purposes including but not limited to general communications with you, identity verification, background or employment checks, determination of eligibility, and making hiring decisions. For successful job applicants who become SMA's staff, we may retain and integrate your personal information collected during the recruitment process into your records at SMA. For unsuccessful job applicants, [SMA may retain your application for internal records or for future recruitment purposes].

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act of 2018, as amended including by the California Privacy Rights Act of 2020, and its implementing regulations (the "CCPA"). This Company Personnel and Covered Individuals Privacy Notice for California Residents issued by SMA is applicable to you and explains your CCPA rights and our collection, use or disclosure of your personal information.

If you have any question regarding our privacy policy, please contact us at US_DataPrivacy@sma-america.com.