Carrier Sales Representative

Our client is a non-asset 3PL that designs logistic and transportation solutions for businesses by working with asset-based partners to secure shipping capacity and services across multiple transportation modes, including over the road, rail, and bulk / tanker options. As a 100% minority-owned business, they are committed to giving back to minority communities through philanthropic initiatives and college work programs. They believe in enriching the communities they service to create more opportunities and a better quality of life for all.

Carrier Sales Representative

Overall, this position is responsible for providing multi-level operational support and customer service for customers through tracking and tracing activity (inbound / outbound phone calls, text, emails), ensuring on-time delivery and pick-up.

Job Type : Full-time

Responsibilities :

• Drive daily and weekly load count, revenue and margin goals for our client’s company.
• Strategically match, negotiate, and book carriers with available freight.
• Negotiate rates with carriers to maximize profits and develop long term solutions.
• Develop current carrier base for consistent lane specific volumes.
• Verify all carriers go through the RMIS process to confirm they are qualified to haul for our client’s company.
• Establish and maintain carrier relationships for future capacity opportunities.
• Clarify load requirements with carriers, confirming drivers have proper information to pick-up / deliver.
• Meet departmental and personal profit margin goals.
• Maintain carrier satisfaction and provide high quality service and work ethic while representing our client’s company.
• Manage order entry and create orders for customers through systems, phone, and email as needed.
• Follow customer SOPs during the booking and dispatching process.
• Ensure all shipments are tracked according to company policy. Quickly and proactively resolve problems that arise while load is in transit.
• Provide any required reporting to management.
• Exercise discretion and independent judgement with respect to handling difficult situations and provide timely escalation and / or feedback to direct supervisor regarding service failures, customer complaints, or any other matters requiring attention.
• Maintain and monitor service levels provided to customers as required.
• Promote brand awareness within current / existing carrier partners.
• Follow Accessorial Approval Processes when requesting accessorials.
• Performs other special projects and task as assigned (Based on business need).

Experience :

This position offers a competitive base salary.

#LI-Onsite

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