Senior Operations Specialist

Senior Operations Specialist

Wild Alaskan Company's mission is to accelerate humanity's transition to sustainable food systems by fostering meaningful, interconnected relationships between human beings, wild seafood and the planet. We deliver wild-caught, sustainable seafood to households across the United States. Powered by our custom-built eCommerce platform and three generations of history and expertise in the Alaskan fishing industry, we constantly strive to meet our promise of a top-notch product and experience. And we do it all in a fully-remote environment that is fast-paced, challenging, and fun.

General Role Description

As a Senior Operations Specialist at Wild Alaskan Company, you'll provide support to our Supply Chain team, ensuring that our seafood, dry goods, and value added inventory flows seamlessly from fulfillment centers to members' doorsteps. Reporting to our Senior Fulfillment Manager, you'll play a crucial role in maintaining our commitment to quality, sustainability, traceability, and member satisfaction.

Core Responsibilities

• Weekly order file process, ensuring our Fulfillment Partners receive the orders in an accurate and timely manner (including Sundays)
• Gate Keeper of OPs Reporter - respond timely to all MX questions on members' boxes
• Guardian of Inventory : You'll receive inbound shipments in our system; reviewing and requesting validation of discrepancies from the FCs
• Reconciliation Maestro : Spot discrepancies? No problem! You'll reconcile items and have FCs make necessary corrections to ensure paperwork matches WAC's audit requirements
• Sending out weekly Projections to Fulfillment Centers
• Sending out weekly Inventory Scorecards to Fulfillment Centers
• Monitor day-to-day operations, report on performance, and recommend actionable improvements when necessary through the review of the looker dashboard KPIs and note any inefficiencies
• Fulfillment Center Liaison : You'll be the bridge between our company and our fulfillment centers, ensuring clear and efficient communication regarding out-of-stocks, volume projections (including dry ice forecasts), developing solutions to shortages, and disposal of expired or soon to be expired products
• Finventory Custodian : The team will rely on your Finventory updates, including collecting, processing, and presenting inventory variances and resolutions
• Responsible liaison for working with FCs to obtain traceability documentation within 24 hours of request regarding food safety issues
• Counting Guru : Tracking cycle counts will be second nature to you, and you will be representing our team when you travel up to 20% of the time to our fulfillment centers for those crucial physical counts
• Maintain communication with fulfillment partners to ensure adherence to WAC protocols across key touch points
• Back up to Final Mile Manager : Carrier requests and / or answer minor issues
• Assist the Sr Fulfillment Manager in developing, planning, and coordinating operational activities, including onboarding & offboarding FCs
• Other special projects and duties as assigned

Requirements

Nice to Haves

If you have a comparable depth of professional experience, believe your skills are directly transferable, and are passionate about our mission, please apply! The starting salary range for this position is $60,000 - $65,000, commensurate with skills and experience. Wild Alaskan's benefits package includes health, vision, and dental insurance, 401k, PTO, safe / sick time, vacation, parental leave and more, as well as a delicious box of free fish every month.

Wild Alaskan participates in E-Verify. Please see the Notice of E-Verify Participation and Right to Work posters for more information.

Diversity of backgrounds and perspectives makes us stronger. We're committed to creating a work environment that fosters growth, celebrates diversity and fundamentally makes all teammates feel welcome, accepted, nurtured and respected. As an equal Opportunity Employer, Wild Alaskan Company does not discriminate against candidates on the basis of their disability, sex, race, gender identity, sexual orientation, religion, national origin, age, veteran status, or any other protected status under the law. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and / or to receive other benefits and privileges of employment, please contact people@wildalaskancompany.com. Please note this email cannot provide application status updates.