Senior Consultant

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Job Overview

As a Legion Senior Consultant, you lead the evolution of our implementation methodology, learning from our experiences. This role also ensures that our Consultants are achieving a level of consulting certification that promotes the goals of our customers, as defined within a statement of work. This is an individual contributor role that is focused on leading the customer to implement well-designed workforce management solutions that streamline operational efficiency. During implementation, you will configure, test and deliver the system and support customer training.

Remote, United States

Responsibilities and Duties

Promote the evolution of the Legion Implementation Methodology and implement approaches that support Agile standards for cloud delivery solutions

Manage multiple concurrent enterprise projects, leading all implementation project phases

Ensure a smooth implementation and adoption of the Legion platform, providing a seamless journey and business results that drive customer success

Configure Legion products according to the solution blueprint

Provide configuration reviews and configuration knowledge transfers to the customer

Assist customers with software testing along with roll-out activities such as data loads and system initialization

Deliver live customer training for areas such as training the trainer for administrators and store managers

Lead and facilitate discussions and workshops with the customer

Oversee configuration documents, tools, and methodologies including but not limited to solution blueprint, enterprise configuration worksheet, etc.

Define, manage, and deliver on customer expectations throughout the implementation process

Work with teams within Legion to ensure implementation timelines and support SLAs are met

Advocate customer needs within Legion to ensure the product continues to improve on behalf of your customer

Be familiar with compliance and labor laws and how they impact customers

Complete ongoing education to further develop the skills and knowledge necessary for continued success, including industry trends, technology, and the Legion product

Customer-Centric Consulting

Providing leading practices to ensure customers are maximizing the value of their Legion solution

Actively set and manage expectations

Continually acquire knowledge about our customers and solutions to grow adoption

Comfortable communicating in considerably demanding situations internally and externally to all levels of colleagues and peers in ways that support problem-solving and planning

Consulting Practices

Implement processes that support efficient execution of phases within the Legion value-driven implementation methodology

Define consulting leading practices and create a strategy that may include product certification and consultant training supported by the Training & Enablement Manager

Work with the Operations and Solution Architecture to support a Center of Excellence designed to improve organizational performance, maintain standards for consulting, and establish a document repository, governance, and coaching space for consultants

Understand and prevent scope creep

Use Legion project management tools to manage configuration tasks assigned within the implementation project plan

Product Expertise

Product expert in core Legion modules

Maintain core product expertise for end users and configuration

Grow product knowledge through regular release training

Communicate upcoming release themes and dates to the customer

Identify, report, and prioritize bugs & enhancements

What You Will Do Well In This Role When You…

Become a trusted advisor to customers, hyper-focused on quality and successful adoption

Have a passion for helping customers adopt new AI technology

Accept personal responsibility for the quality and timeliness of work

Set personal objectives that meet organizational needs

Be technical-focused with analytical and problem-solving skills while able to describe technical configurations to non-technical audiences

Build positive relationships with peers while working remotely on projects executed across geographies and cultures

Listen continuously, learning from others and leveraging input

Possess unquestionable integrity, credibility, and character proactively demonstrating high moral and ethical behavior

Constantly improve your work methods to gain state-of-the-art agile skills

Commit to the sustainability / scalability of configurations at Legion

Work well as a self-starter in a fluid work environment with limited resources

Be a career-driven individual looking to grow in a fast-paced startup

Enjoy delivering effective and engaging training to customers

Use organizational skills and plan for customer meetings to get effective outcomes and ensure the customer is on track with the project plan

Can understand a customer's requirement and translate that into an actionable configuration of software

Required Skills and Qualifications

5+ years experience implementing software, configuring workforce management solutions, and / or in customer success

Highly motivated, enthusiastic team player, driven by delighting customers

Exceptional situational presence, relationship building, intellect, ethics, and judgment that engenders credibility and trust

Polished English language communicator, persuasive presenter, fast on your feet, and innately organized; superb negotiation and diplomacy skills

Preferred Qualifications and Attributes

7+ years experience implementing software, configuring workforce management solutions, and / or in customer success

Workforce management planning experience in a retail environment

Experience mentoring and training software implementation consultants

Compensation & Benefits

Salary Range : $130,000 - $160,000 base

Bonus and stock equity

At Legion, we offer competitive compensation and benefits packages to all employees. As a fully remote employer, pay for positions is determined using local, national, and industry-specific survey data.

0 monthly premium and other flexible medical, dental, and vision plans effective on the first day of employment

401(k) plan

Unlimited paid time off and paid holidays

Parental leave

Equity

Monthly wellness reimbursement

Monthly lunch on Legion

About Legion

Join Legion's mission to turn hourly jobs into good jobs. Our remote, mission-driven team seeks exceptional talent to propel this vision. With us, you'll grow your skills, work closely with experienced executives, and contribute significantly to our mission. Our award-winning AI-native workforce management platform is intelligent, automated, and employee-centric and delivers 13× ROI. We help labor-intensive organizations maximize labor efficiency and employee engagement simultaneously. Our platform is built for the cloud with AI at the core and designed to handle the complexity of modern businesses and meet the needs of today's hourly employees.

Equal Employment Opportunity

Legion Technologies is an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will be considered for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

Disability Accommodation

For individuals with disabilities who need additional assistance at any point in the application and interview process, please email recruiting@legion.co.

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